PRZOOM - /newswire/ -
Lancashire, London, United Kingdom, 2010/09/03 - Accident and injury victims often find that their lives are devastated by their accident or injury. They can feel isolated, alone and as if they have no one to turn to.
Having experience of the trauma that accident and injury victims have suffered, the legal firm, 100%Compensation are adopting a radical new approach to accident and injury claims, to assist victims who have experienced trauma.
The approach offered by 100%Compensation is one that is wholly focused on the needs of the clients. Clients are placed very firmly at the top of the agenda, so that they can have the assistance and help that they need when they are feeling potentially isolated and maybe even vulnerable.
100%Compensation underwent a lengthy review and talked to its clients who are all victims of accidents, injury or malpractice, to ascertain what they wanted. How did they want to be treated? What would make their life easier? What would make them feel more comfortable with the whole process of launching a legal claim.
Clients indicated that they trusted 100%Compensation because they knew that the legal fees are paid separately to the compensation that clients receive, so they know that there is no risk of their compensation being swallowed up by legal fees. Clients indicated that this was extremely comforting to them at a time when they often feel quite concerned about the future.
However, clients also indicated that they appreciated the fact that 100%Compensation didn’t try to confuse them with legal language. So 100%Compensation took it one step further and banned jargon!
This meant that clients could be assured that when discussing their case with their solicitor that absolutely no jargon would be used and only clear, simple language would be employed to ensure clear communication between client and solicitor.
This also means that any jargon or technical terms that are contained I written documents, for example, from the company or firm who are contesting the legal case, will be fully and wholly explained, so that the person who has had the accident will be made 100% aware of what is happening and how the case is progressing.
Clients have welcomed this new approach because they relate how it shows the human face of the firm. Clients know that they are the key focus of the company and that everything will be done to ensure that they feel comfortable with the legal process.
This clear customer focus means that clients feel that they are being supported when they are going through a difficult time. They often feel anxious or worried about the longer term implications of the accident or injury. They can feel concerned that the accident or injury could cause long term problems in terms of their health and that they do not know how they will cope.
So for 100%Compensation there (100percent-compensation.co.uk) is a definite focus on clients really being everything and clients know that 100%Compensation will trust, support and help them through the whole process of a legal claim.
For further details of legal services available for anyone who has experienced an accident or injury, please contact our friendly team of experts, for free legal advice: 100%Compensation.