Perceptive Software, Inc., today announced that MV Transportation, Inc., selected ImageNow® integrated document management, document imaging and workflow software to enhance customer service and quicken accounts payable (AP) processes. MV is the largest woman- and minority-owned passenger transportation management firm in the United States.
Founded in 1975, MV provides paratransit and fixed route/multimodal services nationwide. The company also offers maintenance in approximately 80 percent of its current contracts. Most of MV's corporate team started their careers as drivers, giving them a unique insight into the needs of the company's customers. ImageNow will help MV build on its tradition of providing superlative customer service.
MV's employees will use ImageNow to access customer information with a single click, instead of having to search through multiple file cabinets to find an individual record. This allows associates to answer vendor and customer inquiries immediately and eliminates callbacks.
"As a current user of Lawson Software, MV Transportation wanted an imaging software solution that would not only enable us to capture and view thousands of invoices a month but also work as an extension of Lawson," said Jessica Furey, accounting manager at MV. "We feel ImageNow is the best solution for our company."
ImageNow will automatically index incoming invoices and other AP documents, linking them to records in the company's Lawson Financials application. By saving countless hours in data entry time, employees will be free to focus on the needs of customers. Patented ImageNow technology ensures rapid, seamless integration with Lawson Financials and all of MV's other applications, facilitating a quick return on investment.
MV's decision to move from restrictive paper processes to an electronic document imaging, management and workflow suite was motivated by an influx of paperwork into the accounts payable department. As the company gained more contracts, the flow of document traffic also increased. Managing manual records became increasingly difficult and time-consuming, inhibiting customer service.