In need of a comprehensive solution to enhance network security and operating procedures, Culver Franchising System, Inc. sought out SecureConnect® to provide PCI compliance services benefitting both the company and its restaurants. Improving security measures across the brand has advanced its offerings to their guests as well. Culver’s answered the requests of its guests and implemented secure, public wireless networks in many of its stores. The positive correlation between Wi-Fi service and guest return visits is not something to ignore. A 2009 study by Hospitality Technology shows that tech-savvy customers prefer restaurants with Wi-Fi access, indicating that these establishments can gain a positive return on their wireless Internet investment.
Commonly a weak point in an organization’s security system, a wireless network is an easy target for hackers. “BHI’s managed Wi-Fi is properly segmented from the restaurant’s private network in order to eliminate security issues that are posed with other wireless solutions” Andrew Brooker, CISSP and Director of Information Security at BHI Advanced Internet said. SecureConnect® Wi-Fi Hotspot is essential for Culver’s, especially because it provides family-friendly content filtering. “As a family establishment, it is vital that the introduction of wireless Internet does not disrupt the restaurant environment with inappropriate content” Tom Hendricks, Vice President of Information Technology at Culver’s said. Advanced content filtering protects organizations and users from illegal activity, phishing websites and adult-themed content.
As wireless Internet continues to become more readily available, SecureConnect® Wi-Fi Hotspot offers restaurants a branded landing page for patrons connecting to the network. “With a customized wireless network, patrons are able to clearly identify who is providing the wireless service to them” Brooker said. This small reminder is enough to drive return visits and gain a positive return on investment.
The implementation of a Wi-Fi Hotspot from SecureConnect® is one of many PCI DSS compliant services BHI Advanced Internet provides. “After analyzing our options, SecureConnect® was the most comprehensive, cost-effective solution” Hendricks said. “It’s an added bonus to know the Wi-Fi in our restaurants is not putting us at a higher risk for a security breach.” SecureConnect® core services include a managed firewall, logging and reporting, quarterly vulnerability scans and backup dial. Implementing all necessary security measures is vital to protect cardholder data and the company brand. Culver’s maintains guest loyalty through strong partnerships with service providers like BHI that continue to improve operations and enrich customer experiences. With a solid security infrastructure in place, Culver’s franchisees can be confident in processing credit cards safely while providing an enhanced guest experience with Wi-Fi Hotspot access.
About BHI Advanced Internet, Inc. provider of SecureConnect®
BHI Advanced Internet (bhi.com) is a leading Managed Security Services Provider (MSSP), offering a wide-range of Internet security, managed network, and PCI compliance services to the multi-site retail industry. Ranked the #18 MSSP worldwide by MSPmentor magazine in 2009, the company has experienced double digit revenue growth each of the past five years. SecureConnect®, BHI’s innovative flagship service, provides reliable, secure and PCI compliant networks at thousands of locations for leading retail brands across the U.S. and Canada.
Culver’s takes great pride in doing it right for its guests at more than 400 independently owned and operated restaurants in 17 states. The owner/operator concept has been a cornerstone of growth for Culver’s since the first location opened in Sauk City, Wis., on July 18, 1984. Culver’s invests deeply in partnerships and programs, including its VIP scholarship program, Culver’s Cares™ charitable program and countless other franchise-driven local efforts. For more information on Culver’s locations, franchise opportunities, promotional programs, menu selections and other areas of interest, visit the Culvers.com. All trademarks belong to Culver Franchising System, Inc.