PRZOOM - /newswire/ -
Los Angeles, CA, United States, 2010/02/16 - Monthly webinars will discuss scheduling and workforce management topics that will help call centers improve services levels and increase operational efficiencies.
Monet Software, Inc., a leading provider of cloud-based workforce management software for call centers, announced a new series of complimentary webinars covering best practices and tips for improving call center forecasting and scheduling. This webinar series is for call and contact center executives, managers, supervisors, and workforce management analysts.
The first webinar will be held on Wednesday, February 24, 2010 at 8 AM PST with the topic “7 Tips for More Effective Call Center Workforce Management.” Industry expert, Chuck Ciarlo, CEO Monet Software, who successfully owned and operated multiple call centers, will discuss the following questions:
• How can a flexible shift model improve call center productivity?
• How to measure and improve schedule adherence?
• How does multi-skill based routing increase service levels?
• What are some other ways to make agent scheduling more effective?
Those interested in attending this complimentary webinar can register prior to the event online.
About Monet Software, Inc.
Monet Software (monetsoftware.com) is a global provider of web-based workforce management software for small and medium-sized contact centers. Monet’s cloud-computing-based solution, Monet WFM Live, is an affordable and easy to use call-forecasting and employee-scheduling solution including ACD integration, real-time adherence, and intra-day management. Call centers start improving services levels and increasing operational efficiencies within days – all without the upfront expenses and IT requirements of traditional software.