PRZOOM - /newswire/ - New York, NY, United States, 2009/11/09 - Dennis Ciemniecki, President of United Water’s Regulated Business, today accepted the first place award recognizing innovative programs.

The National Association of Water Companies (NAWC) represents all aspects of the private water service industry. The range of members’ business includes ownership of regulated drinking water and wastewater utilities and the many forms of public-private partnerships and management contract arrangements. The mission is to promote the value of the private sector as the provider of quality, sustainable, water services and innovative solutions.

United Water eBilling is an electronic delivery strategy where customers receive their bills delivered securely into their email inbox, and make one-click payments, without the need to register online, choose and remember a username or password, or link to any website.

The eBill is an exact replica of the paper bill and also includes the innovative Striata BillPay, one-click electronic check payment facility directly from within the eBill itself, at no cost to the customer. Payments are processed by Western Union Financial Services, United Water’s payment processing partner.

Ilinca Ford, Director of Corporate Service Development for United Water comments, “We are thrilled to have received such a prestigious award. I believe our customers welcome new services that combine convenience with environmental sustainability”.

Lynne Allaker, Vice President Customer Service at United Water adds, “Customer satisfaction and environmental sustainability are top priorities for us at all times. Our new eBilling program was therefore designed and implemented to enhance our performance in both of these areas”.

Agency / Source: Striata

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