PRZOOM - /newswire/ -
Dubai, UAE, United Arab Emirates, 2008/08/25 - Moka General Trading, LLC, the agent of Godiva, Saeco & Segafredo Zanetti in the UAE has announced the launch of The m! Shop as part of its expansion on August 2008.
Moka accredits its consistent sales growth through exceptional customer service and high quality product offerings which had been the primary and continuous strength of the company in the Retail & HoReCa business sector.
With the addition of The m! Shop in its portfolio, Moka targets to reach the currently booming e-commerce market in the UAE.
Moka formed an in-house Web Solutions & E-Commerce Department managed by Ms. Sheryl D. Enduma to ensure the same high quality service it is long known for.
“The backbone of the e-commerce is focus in a simple, easy to navigate platform and user friendly interface. The strength is the deep concentration of providing the highest quality products and services with consistent focus on clients. This is how we succeeded in our traditional outlets, and this is our concentration in making The m! Shop succeed as well.”
The strategic approach involves special handling and delivery without the use of any third party services to ensure that gifts & gift packages are well managed by knowledgeable delivery drivers to ensure that high quality is retained in between due to the sensitivity of the chocolate and other consumable products with the weather in the UAE.
A specialized team of Moka technicians will handle delivery of coffee machine and equipment for on-the-spot delivery and usage training to gift recipient.
“In this day and age where the internet is over-used, online retailers forget to focus in the most important part of their business – the clients.”
“We are not software developers, we are traders, and we will continue to be traders by incorporating technology in our traditional way of handling business. We offered this capability to our clients and future clients as an added service, but it will run in a traditional high quality service that we had been practicing in our mortar-and-brick boutique outlets.”
The m! Shop aims to be a trademark in holding the title of being the finest gift delivery service in the UAE.
About Moka General Trading, LLC
Moka General Trading, LLC was (moka-group.com) established in 1990 with one goal in mind: “To delivery high quality products and services to the UAE market.”
From a humble beginning that started with 3 dedicated people and a small shop in Jumeirah Centre, Moka now spans its market reach to the whole UAE, GCC & Middle East with over 70 employees devoted in providing non-negotiable exceptional services to our clients and partners.
Its Dubai retail outlets in Jumeirah Centre & Wafi City and Segafredo Zanetti franchised cafe in Wafi City have already won the overwhelming acclaim of chocolate, confectionery and coffee lovers.
Moka is the Agent, Sole Distributor, or Dealer of several European and American brands in the UAE, GCC countries and the Middle East.
Moka specializes in supplying chocolate, coffee and coffee equipment to the hospitality sector. Due to its reliability, professionalism and efficient customer service, Moka has earned an excellent reputation among the hospitality industry professionals.
Today, Moka continues to uphold the same principle that keeps clients’ loyalty.
Moka is an epitome of quality.