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Amadeus (amadeus.com) has entered into a global strategic partnership with Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, to accelerate transformation across the travel technology space. The relationship will span multiple areas of business, including airlines, hospitality, airports, payments, and distribution.
In the first instance, the collaboration will see TCS (tcs.com) become a supporting partner in the implementation of Amadeus Nevio, to enable faster and more effective rollout of the solution across multiple airlines as it reaches scale.
Amadeus’ collaboration with TCS on Amadeus Nevio will include development of the user interface for the new Amadeus Nevio Service Center solution: a baseline customer support interface for airline teams built on Nevio APIs. The Service Center is designed to support data‑driven servicing models, with AI capabilities available to help airlines improve first contact resolution, reduce average handling time and cost-to-serve, while keeping human decision-making firmly in control. Customer service is regarded as a key area for airlines that are increasingly oriented towards traveler needs. The collaboration between Amadeus and TCS is designed to ensure that the service center solution works efficiently and is user‑friendly. It is also designed to be delivered in a fully functional state at an early stage of the Nevio implementation program. The “front end” developed by TCS will allow airline customer support teams to easily use Amadeus capabilities to their full potential.
The engagement also opens the door to the Amadeus Nevio Service Center being customized for airlines as an extra professional service, managed by TCS. Additional areas being explored in relation to Nevio include the possibility of TCS providing support staff to help speed implementation, testing, and other elements of Nevio delivery.
Over time, the partnership between TCS and Amadeus is expected to expand across multiple areas of the Amadeus business, with collaboration on technology and innovation, including cloud‑based and data‑driven capabilities, supporting the responsible adoption of AI and enabling the rollout of Amadeus Nevio implementations with greater speed and value across the travel ecosystem. This broader engagement will enable closer alignment across platforms, capabilities and solutions, helping Amadeus accelerate development, integrate at scale, and, ultimately, make travel work better.
"TCS is one of the world’s largest technology service providers, bringing expertise in travel as part of the Tata Group, which operates several airlines. Our strategic partnership will accelerate the deployment of transformational travel technology for our customers globally, helping them provide an even better retail experience to air travelers. By combining Amadeus’ trusted travel platform with AI‑enabled capabilities, we are fostering cross‑industry collaboration among suppliers, partners, and customers, we’re excited about this partnership and look forward to working together to improve the travel experience."
Cyril Tetaz EVP Airline Solutions, Amadeus
"Our global strategic partnership with Amadeus marks an important step in reshaping the future of travel technology. By combining Amadeus’ powerful platform capabilities with TCS deep expertise in AI, cloud, and large‑scale transformation, we are moving beyond traditional integration towards true co‑innovation. Together, we are building scalable, intelligent solutions like the Amadeus Nevio Service Center that enable airlines to accelerate retail transformation, enhance operational agility, and deliver seamless, personalized experiences to travelers around the world."
Arun Pradeep Surendra Mohan Business Head, Travel, Transportation & Hospitality-EMEA & APAC, TCS
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