Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Teleperformance Applauded by Frost & Sullivan for its Market-leading Position and Delivering a Superior and Engaging CX in the Metaverse - Teleperformance’s impressive growth momentum and trajectory are a testament to its customer-centric approach and revolutionary solutions, earning client loyalty and increasing market share - Teleperformance.com
Teleperformance Applauded by Frost & Sullivan for its Market-leading Position and Delivering a Superior and Engaging CX in the Metaverse

 

PRZOOM - /newswire/ - San Antonio, TX, United States, 2023/11/16 - Teleperformance’s impressive growth momentum and trajectory are a testament to its customer-centric approach and revolutionary solutions, earning client loyalty and increasing market share - Teleperformance.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services / Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Frost & Sullivan recently assessed the omnichannel customer experience (CX) in the metaverse industry and, based on its findings, recognizes Teleperformance with the 2023 Global Company of the Year Award. The company is a pioneer in the metaverse space, serving clients in many of the world’s top video game brands and several industry verticals across 170 countries as part of its robust omnichannel suite of services. The company offers immersive metaverse services and experiences to improve the CX; connect with audiences; and increase its workforce’s teamwork, communication, and collaboration. With a strong focus on holistic engagement, Teleperformance embraces the customer journey as an end-to-end experience to create a memorable and seamless CX and boost clients’ proficiency and innovation.

With its vast experience in the video game industry and significant knowledge gained over the years, Teleperformance has expanded its digital strategy to serve immersive environments, allowing it to become a frontrunner in the metaverse. Over the past three years, the company has been diligently tracking how new Mega Trends, such as artificial intelligence and augmented reality, improve customers’ CX efficiencies. As a result, Teleperformance has expanded its omnichannel solution to add novel capabilities, integrating the metaverse as a new channel to support and engage consumers with a frictionless three-dimensional (3D) experience.

Valentina Barcia, Best Practices Research Analyst, Frost & Sullivan, noted,“Teleperformance uniquely creates effective processes that enhance internal client workflows while balancing technology and human resources. Its thorough approach positions it as a partner of choice, meeting customers’ needs and exceeding their expectations as clients value the top performance and business impact of their complete customer journey.”

Teleperformance’s comprehensive omnichannel solution portfolio, spanning robust features and capabilities, allow end users to interact with brands through their channel of preference. Unlike competitors, Teleperformance has localization and global services, and strategic partnerships that evolve alongside market needs and trends. Teleperformance is one of the largest business process outsourcing companies, with a 98.5% customer satisfaction rating. With this leadership focus, Teleperformance sustains its competitive edge in the omnichannel CX space.

“Teleperformance helps brands to explore the metaverse with a strong leadership focus that incorporates client-centric strategies, leading-edge digital trust and safety practices, and world-class implementation at scale for a competitive edge. It capitalizes on the current immersive 3D world opportunities and remains a trusted partner, earning a reputation for providing the overall best in the CX expansion to the metaverse space,” added Alaa Saayed, Senior Program Director, Frost & Sullivan.

Each year, Frost & Sullivan presents a Company of the Year Award to the organization that demonstrates excellence, in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership, in terms of customer value and market penetration.

Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Teleperformance Group

Teleperformance (TEP ISIN: FR0000051807 Reuters: TEPRF.PA Bloomberg: TEP FP) (teleperformance.com), is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. With more than 410,000 inspired and passionate people speaking more than 300 languages, the Group’s global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering IT Services / Network Management Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
IT Services / Network Management articles,
CATCH Visitors via Your Competitors Announcements!


Teleperformance Applauded by Frost & Sullivan for its Market-leading Position and Delivering a Superior and Engaging CX in the Metaverse

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Teleperformance Group | Frost & Sullivan
Contact: Lindsey Whitaker - Frost.com 
210-477-8457 lindsey.whitaker[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

IT Services / Network Management via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Press Releases From Frost & Sullivan / Company Profile


Read IT Services / Network Management Most Recent Related Press Releases:

CommScope Brings Open RAN Indoors - Extending Open RAN Support on ERA DAS and ONECELL Small Cell
Rohde & Schwarz Enables Qualcomm to Pioneer New Frequency Ranges for Future 5G-Advanced and 6G Networks
HUBER+SUHNER Concludes Frame Contract with Deutsche Bahn for Connectivity System
ScienceLogic and LTIMindtree Form a Strategic Partnership to Offer Unified, Intelligent Platform to Maximize Cloud Investments
CommScope Unveils SYSTIMAX 2.0 Providing Innovative Solutions to Address Network Infrastructure Challenges
Crexendo® Earns Frost & Sullivan’s 2024 Competitive Strategy Leadership Award for Excellence in Cloud Communications
Orange Deploys Infinera’s GX Series to Power AMITIE Subsea Cable, Delivering Global Connectivity on the World’s Busiest Route
Western James Bay Telecom Network Selects Infinera to Expand Broadband Services to Rural Canadian Communities
KNX Awarded Frost & Sullivan’s 2023 Global Technology Innovation Leadership Award for its Superior and Disruptive Smart Home and Building Technology
Interlink Telecom Selects Ribbon for DCI Solution

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
.



PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  JobsWare.com

Visit  Limelon Advertising, Co.







 
  ©2005-2024 PRZOOM - Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today