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Recently Frost & Sullivan analyzed the customer experience outsourcing services industry, and based on its findings, recognizes Webhelp with the 2023 Americas Nearshore Company of the Year Award. The company designs, delivers, and optimizes game-changing customer journeys to enhance experiences in a business-to-consumer and business-to-business environment. As an end-to-end partner, the company leverages its +120K employees globally to serve the world’s most reputable brands across over 60 countries, with +35K located in the Americas region. Its in-house technology solutions purposefully drives its growth, leading to ongoing innovation and sustained leadership. It creates outstanding customer experiences and improves employee satisfaction to drive even better performance.
Webhelp adopts the right mix of people, processes, and technology to bring reliable and agile transformation capabilities to its clients, and partners with companies to speed up their time to market and provide continuous process enhancement rooted in ongoing innovation initiatives. The company provides the right tools and support, such as real-time recommendations, next-best-thing suggestions, top-notch data security processes and technologies, and intelligent routing to improve agent productivity. It uniquely leverages its technology and expertise to meet market gaps and needs across a broad range and has accelerated its expansion and proactively extended its footprint and next-generation in-house technology solutions portfolio. “We are honored and delighted to be recognized by Frost & Sullivan for our strategic, innovative approach to deliver growth for our clients and our business.” Eduardo Salazar, CEO; Webhelp Americas
Sebastian Menutti, Industry Principal, ICT CX Connected Work, Frost & Sullivan, observed,“Webhelp addresses market trends by taking specific actions. Its focus on organic growth and an aggressive acquisition strategy fuel the company’s worldwide expansion, offering its global client base best-shore solutions and innovative working methods.”
Webhelp (webhelp.com) is at the forefront of digitization and automation in the Americas with its robust solution portfolio. It achieves unprecedented results in the implementation of voice and chat automation, robotic process automation, data analytics, and knowledge discovery and management in the Americas, successfully managing over a million bot interactions per month, 2.5K active voice bots, and thousands of workstations running RPA solutions. Its voice bot solutions’ efficacy enables a massive 85% cost reduction compared to traditional voice-only solutions. With a legacy of industry leadership, Webhelp’s compelling value proposition underpins its sustained success. Its onshore and nearshore footprint and hyper-local expertise unlock outstanding customer value.
“Webhelp remains a trusted partner and consolidates its leadership position by innovating and creating new products, solutions, and services, earning a reputation for offering the best in the industry,” added Riana Barnard, Best Practices Research Analyst at Frost & Sullivan. Webhelp’s strong overall performance has earned it Frost & Sullivan’s 2023 Americas Company of the Year Award in the nearshore customer experience outsourcing services industry.
Each year, Frost & Sullivan presents a Company of the Year Award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
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christine.savoie[.]frost.com 
