Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Five9 Awarded by Frost & Sullivan for Empowering Exceptional Customer and Agent Experiences through its VoiceStream APIs - Five9 VoiceStream solves substantial integration problems and enables a flourishing application diversity - Five9.com
Five9 Awarded by Frost & Sullivan for Empowering Exceptional Customer and Agent Experiences through its VoiceStream APIs

 

PRZOOM - /newswire/ - San Antonio, TX, United States, 2023/08/11 - Five9 VoiceStream solves substantial integration problems and enables a flourishing application diversity - Five9.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

, TX August 8, 2023 Frost & Sullivan continuously researches the cloud contact center industry and, based on its most recent findings, recognizes Five9 with the 2023 North American Enabling Technology Leadership Award.

Five9 has been a leading provider of cloud contact center solutions for almost 25 years and has consistently placed well on Frost & Sullivan’s Enterprise Cloud Contact Center Market Radar as one of the most innovative, highest growth providers in North America and Europe.

With its Five9 VoiceStream offering, a forward-thinking set of RESTful application programming interfaces (APIs) that handle real-time audio streams from the contact center, Five9 shows that its focus on trailblazing innovation does not divert attention from developing powerful solutions to practical integration problems. Unsolved, integration problems risk holding back organizations from introducing cutting-edge features, such as real-time speech and sentiment analysis, to enhance the customer experience (CX) significantly.

Five9 VoiceStream enables cloud-to-cloud deployment of third-party applications without requiring time-consuming ad hoc integrations. This is a highly flexible feature within the Five9 platform that improves efficiency, drastically reduces time to revenue and allows users to gain a competitive advantage through better customer engagement.

“Frost & Sullivan’s research shows that CX platform providers are increasingly only as competitive as the ecosystem that develops around them. For Five9, which is harnessing its platform to become the anchor point of a significant ecosystem, VoiceStream is a colossal market advantage,” said Alexander Michael, Vice President at Frost & Sullivan.

A remarkable application diversity is the main advantage of the many VoiceStream-accredited independent software partners in Five9’s ecosystem. Examples of exciting applications enabled by Five9 VoiceStream include an attractive and cost-effective approach to onboarding and training new agents, a sophisticated fraud-reducing voice biometrics solution that authenticates callers without requiring passwords or personal data, and conversational self-service interaction analytics, and agent assistance.

Five9 VoiceStream offers greatly reduced implementation times for new applications. It also lowers the barriers to entry significantly for the ecosystem software partners while boosting productivity and cost effectiveness for end-user organizations.

“VoiceStream-enabled applications, including Five9’s own Agent Assist application, have a gigantic value proposition in common, wherein they substantially improve the customer and agent experiences,” noted Michael.

Each year, Frost & Sullivan presents this award to a company that develops a pioneering technology that enhances current products and enables new product and application development. The award recognizes the high market acceptance potential of the recipient’s technology.

Frost & Sullivan Best Practices Awards (frost.com) recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Five9

The Five9 Intelligent CX Platform (five9.com) provides a comprehensive suite of solutions for orchestrating fluid customer experiences and empowering agents. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, partners and technology to more than 2,500 organizations worldwide. Through this combination, Five9 supports customer needs from Day 1 to forever and delivers on our customer commitment: “We keep our CX promise, so you can keep yours.”

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Five9 Awarded by Frost & Sullivan for Empowering Exceptional Customer and Agent Experiences through its VoiceStream APIs

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Frost & Sullivan | Five9 VoiceStream
Contact: Ashley Weinkauf - Frost.com 
877-463-7678 ashley.weinkauf[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Customer Service / Call Center Most Recent Related Press Releases:

Teleperformance Applauded by Frost & Sullivan for Enabling a Comprehensive Digital Transformation in Customer Experience
Diabolocom Applauded by Frost & Sullivan for Providing Excellent and Personalized Interactions to Improve the Customer Experience with its AI Solution
Teleperformance Applauded by Frost & Sullivan for Its Enhanced, Consumer-Centered Debt Collection Services and Secure Market-leading Strategies
Frost & Sullivan Announces Return of the Customer Service Industry 'CC Awards'
Teleperformance Earns Frost & Sullivan’s 2023 European Competitive Strategy Leadership Award for Optimizing Customer Care and Business Performance
Genesys Applauded by Frost & Sullivan for its Sustainable Environmental, Social, and Governance Initiatives and Market-leading Position
Teleperformance Applauded by Frost & Sullivan for Delivering Optimal Customer Care and Drastically Decreasing Costs for Clients
911inform Awarded by Frost & Sullivan for Providing Leading Security and Emergency Management Solutions Platform
Teleperformance Operations in Brazil Recognized by Frost & Sullivan for Delivering Outstanding Customer Support, Modern Business Optimization
Zenarate Applauded by Frost & Sullivan for Reducing Costs and Improving Customer Experience in Contact Center to Deliver Value

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
.



PREMIUM Members


Visit  JobsWare.com

Visit  La Bella Bakery Artisan Bakery Arizona

Visit  RightITnow, Inc.







 
  ©2005-2024 PRZOOM - Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today