Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Zenarate Applauded by Frost & Sullivan for Reducing Costs and Improving Customer Experience in Contact Center to Deliver Value - The Zenarate AI Coach platform accelerates new hire speed to proficiency and improves tenured agent performance, greatly impacting employee satisfaction and price/performance value, and decreasing churn - Zenarate.com
Zenarate Applauded by Frost & Sullivan for Reducing Costs and Improving Customer Experience in Contact Center to Deliver Value

 

PRZOOM - /newswire/ - San Antonio, TX, United States, 2023/03/23 - The Zenarate AI Coach platform accelerates new hire speed to proficiency and improves tenured agent performance, greatly impacting employee satisfaction and price/performance value, and decreasing churn - Zenarate.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Recently, Frost & Sullivan assessed the contact center performance management market, and based on its findings, recognized Zenarate with the 2023 North American Customer Value Leadership award. The company infuses artificial intelligence (AI) into tools that streamline recruiting, onboarding, and training agents, as well as other non-contact center employees. Zenarate provides an agent-facing AI coach that utilizes natural language processing and natural language understanding to provide conversational simulations of customer and prospect interactions that test and train agents before they engage with their first live customer or prospect.

Zenarate’s AI Coach lifts much of the human resources burden in candidate screening to find the right fit, and greatly assists trainers to onboard and train new hires. Designed for ease of use, the simple and flexible platform allows companies to incorporate best practices into every step of agent new hire selection, coaching, and training. Based on the concept of stories, the AI Coach agent story library encompasses all the key agent scenarios from the simplest to the most challenging customer and prospect interactions. AI Coach also coaches on more finite components that occur during interactions, and includes soft skills, such as showing empathy or speaking more slowly and clearly. Customers tackle core challenges where they begin to achieve quick return on investment (ROI). Moreover, simulated coaching sessions exert less pressure on new hires.

Nancy Jamison, Senior Industry Director, Frost & Sullivan, noted,“Just as learning a new language without someone to talk to is difficult, changing employee behavior is hard without practice. The Zenarate platform allows agents to practice and role-play without requiring expensive resources to assist them.”

Zenarate’s coaching gives direct real-time feedback and reinforces the best way to handle a subject or scenario, boosting employees’ confidence. The automated system prescribes targeted coaching to improve performance in specific types of calls or chats. It also provides comprehensive reporting and dashboards for coaches and trainers and allows them to clearly see and hear agent proficiency. The company demonstrates clear customer service value by fueling R&D based on customer input, adding significant value in terms of assessing and training agents on soft skills for client engagement.

“Zenarate AI Coach fills a huge gap in assessing candidate fit, new hire onboarding, training and readiness, and ongoing agent upskilling and assessment. It handles the challenge of reducing costs by automating processes, decreasing churn, and improving employee engagement with negligible IT costs,” added Ms. Jamison. With its strong overall performance, Zenarate earns the 2023 North American Customer Value Leadership Award for its performance management in the contact center industry.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

Frost & Sullivan Best Practices awards (frost.com) recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Zenarate

Zenarate AI Coach (zenarate.com) helps leading brands develop confident top-performing agents through Simulation Training. Zenarate’s AI Coach is used worldwide every day in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe in 15 languages. Zenarate customers include leading companies in financial services, healthcare, insurance, telecommunications, technology, and travel industries.

Media Contact: Christin Jeffers - Catapult PR
E: cjeffers[.]catapultpr-ir.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Zenarate Applauded by Frost & Sullivan for Reducing Costs and Improving Customer Experience in Contact Center to Deliver Value

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Zenarate AI Coach | Frost & Sullivan
Contact: Kristen Moore - Frost.com 
210-247-3823 kristen.moore[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Customer Service / Call Center Most Recent Related Press Releases:

IntouchCX Applauded by Frost & Sullivan for Enabling Seamless, Effortless, and Memorable Customer Interactions with its Innovation-led Solutions Suite
Teleperformance Recognized with Frost & Sullivan’s 2024 Global Company of the Year Award for Enhancing Agent Engagement with the Latest AI Technologie
Teleperformance Applauded by Frost & Sullivan for Enabling a Comprehensive Digital Transformation in Customer Experience
Diabolocom Applauded by Frost & Sullivan for Providing Excellent and Personalized Interactions to Improve the Customer Experience with its AI Solution
Teleperformance Applauded by Frost & Sullivan for Its Enhanced, Consumer-Centered Debt Collection Services and Secure Market-leading Strategies
Frost & Sullivan Announces Return of the Customer Service Industry 'CC Awards'
Teleperformance Earns Frost & Sullivan’s 2023 European Competitive Strategy Leadership Award for Optimizing Customer Care and Business Performance
Five9 Awarded by Frost & Sullivan for Empowering Exceptional Customer and Agent Experiences through its VoiceStream APIs
Genesys Applauded by Frost & Sullivan for its Sustainable Environmental, Social, and Governance Initiatives and Market-leading Position
Teleperformance Applauded by Frost & Sullivan for Delivering Optimal Customer Care and Drastically Decreasing Costs for Clients

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
.



PREMIUM Members


Visit  RightITnow, Inc.

Visit  Limelon Advertising, Co.

Visit  JobsWare.com







 
  ©2005-2024 PRZOOM - Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today