Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

TaskUs Applauded by Frost & Sullivan for Delivering a Seamless and Effortless Customer Experience (CX) with its Next-generation CX Solutions - The next-generation CX solutions empower enterprises to perform seamless transactions faster; reduce costs; save agent time; and increase efficiency, productivity, and customer satisfaction [Nasdaq: TASK] - TaskUs.com
TaskUs Applauded by Frost & Sullivan for Delivering a Seamless and Effortless Customer Experience (CX) with its Next-generation CX Solutions

 

PRZOOM - /newswire/ - San Antonio, TX, United States, 2022/02/15 - The next-generation CX solutions empower enterprises to perform seamless transactions faster; reduce costs; save agent time; and increase efficiency, productivity, and customer satisfaction [Nasdaq: TASK] - TaskUs.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Based on recent analysis of the North American customer experience outsourcing services industry, Frost & Sullivan recognizes TaskUs with the 2022 North America Company of the Year Award. The company helps agents remain agile and security-conscious while maintaining customer and agent engagement. It provides clients with speed, flexibility, and responsiveness when interacting with customers, helping them increase productivity, efficiency, and customer satisfaction. Its cloud-based approach differentiates TaskUs from the competition and positions it to deploy digital innovations faster and increase adaptability to clients’ infrastructure. Available in more than 30 languages, the solutions enable support across a spectrum of customers.

TaskUs transforms back-office support through a mix of human touch, automation, and artificial intelligence (AI) technology that underpin its CX offerings. The company leverages robotic process automation (RPA) and human intervention to deliver an effortless, world-class CX. It offers several security certifications and Falcon, a digital solution for fraud prevention that monitors agent activity and flags triggering events. Its policy and enforcement strategies provide clients with the capability to future-proof their businesses. The company improves agent experience and increases agility and the pace of innovation across an entire organization. The cutting-edge product suite empowers teams to enhance performance and develop stronger customer support practices:

• AutomateUs leverages process automation full or hybrid to eliminate monotonous tasks and maximize speed, productivity, and accuracy.
• AssistUs improves agent experience and subsequent results. It includes a CX web-based, next-best-action chatbot to provide agents suggestions..
• ConnectUs builds better management practices by automating tasks for leadership and support staff. It supports remote managers with RPA-based productivity alert systems and accurate report generation.
• Cirrus, a cloud-based global site, helps clients shift to remote work. It deploys humans and technology to enhance CX, enabling teams to leverage all the technical resources they need. It boosts performance management and increases engagement and interaction with customers.

“TaskUs reported over 30% revenue growth in 2020 to attain rapid success in the North America CX outsourcing market, multiplying its average growth five times and significantly increasing its market share to become a top fifteen provider,” said Steven Lopez, Best Practices research analyst for Frost & Sullivan.

TaskUs empowers CX teams to optimize customer satisfaction while equipping agents and managers with the solutions needed to excel at their jobs. The IdeasUs sharing portal helps leadership encourage teammates to submit innovation ideas to further improve CX operations. The Learning Experience platform delivers product, policy, and process enhancements that lower costs and drive CX initiatives; it optimizes training and reduces workflow gaps. The virtual digital experience center enables the company to co-create with sales teams and leverage continuous engagement feedback about products and services. Client services teams monitor client performance, prioritize innovation initiatives, and configure the best solutions to meet clients’ needs.

According to Sebastian Menutti, industry principal for Frost & Sullivan,“TaskUs’ next-generation solutions allow employees to improve performance and efficiency, making for an optimal, effortless, and memorable customer experience.”

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in devising a strong growth strategy and robustly implementing it. The recipient has shown strength for innovation in products and technologies, leadership in customer value as well as speed in response to market needs. The award looks at the emerging market players in the industry and recognizes their best practices that are positioned for future growth excellence.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About TaskUs

TaskUs (taskus.com) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech. As of September 30, 2021, TaskUs had approximately 35,600 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.

Investor Contact:
Alan Katz, Vice President, Investor Relations
E: alan.katz[.]taskus.com.

Media Contact:
David de Castro, Director, Communications
E: david.decastro[.]taskus.com. / E: mediainquiries[.]taskus.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


TaskUs Applauded by Frost & Sullivan for Delivering a Seamless and Effortless Customer Experience (CX) with its Next-generation CX Solutions

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
TaskUs | Frost & Sullivan
Contact: Bianca Torres - Frost.com 
210-477-8418 bianca.torres[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Customer Service / Call Center Most Recent Related Press Releases:

NICE Applauded by Frost & Sullivan for Optimizing Contact Center Efficiency, Reliability, and Flexibility with its Comprehensive Workforce Mngt Suite
Pelatro Applauded by Frost & Sullivan for Enabling Customer Value and Loyalty Management with its Customer Engagement Hub
Alvaria Applauded by Frost & Sullivan for Enabling Compliant Outbound Dialing and Debt Collection with its Omnichannel Outbound Solutions
itel Applauded by Frost & Sullivan for Delivering Superior Customer Experience with its Customer Support Services and Solutions
Stericycle Communication Solutions Receives 2021 Best Practices Customer Value Leadership Award
Teleperformance Applauded by Frost & Sullivan for Enabling a Seamless & Effortless Customer Experience with its Digital Integrated Business Services
Frost & Sullivan Recognizes Epsilon for Its Feature-Rich, On-Demand Network-as-a-Service Platform, Infiny
Frost & Sullivan Recognizes Cisco as a Leader of Growth and Innovation in the North American Enterprise Cloud Contact Center Market
SugarCRM Lauded by Frost & Sullivan for Delivering Exceptional Value to Customers with Holistic SFA Solutions
8×8 Lauded by Frost & Sullivan for Powering Highly Collaborative Workplace Environments

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
.



PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  RightITnow, Inc.

Visit  Limelon Advertising, Co.







 
  ©2022 PRZOOM - Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today