Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

QStory Applauded by Frost & Sullivan for Helping Contact Centers Build Flexible Work Environments with its Intraday Automation Solution - The solution complements the client's existing WFM solution and helps nurture a more agile, skilled, and future-ready workforce - QStory.ai
QStory Applauded by Frost & Sullivan for Helping Contact Centers Build Flexible Work Environments with its Intraday Automation Solution

 

PRZOOM - /newswire/ - London, United Kingdom, 2021/09/07 - The solution complements the client's existing WFM solution and helps nurture a more agile, skilled, and future-ready workforce - QStory.ai.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Engineering / Artificial Intelligence Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Based on its recent analysis of the global workforce management (WFM) and intraday automation market, Frost & Sullivan recognizes QStory with the 2021 Global Product Leadership Award for its full-suite Intraday Automation (IDA) solution. The technology enables contact centers to build flexible environments designed for hybrid work, responsiveness, and frequent training opportunities. In addition, the solution delivers the structure needed for contact centers to nurture a new breed of cross-skilled, dedicated ‘super agents’ who are key to effective CX delivery in the future.

“QStory provides a host of unique benefits that address the top priorities of end-user organizations. It ensures people and schedule efficiency, higher agent satisfaction, superior performance, better adherence to service level agreements (SLAs), and, ultimately, improved customer satisfaction,” said Alexander Michael, Global Practice Area Leader.

QStory’s IDA platform benefits any contact center with a basic scheduling engine because it offers a module that ingests scheduling data from a range of sources including simple spreadsheets and then tracks traffic volumes and agent availability in real time. Moreover, the platform tracks lateness and absenteeism, and the QStory agent app empowers agents to book holidays and request shift swaps. Using proprietary algorithms, the platform looks forward at the day ahead and predicts the actual supply and demand balance every couple of minutes to recommend staffing adjustments, ensure SLAs are met and mitigate risks to customer service levels. The solution then feeds the schedule changes back to the WFM system without human intervention at any stage.

QStory’s IDA provides exceptional agent engagement, deep visibility into staffing requirements, better integration with business intelligence solutions, in-house learning delivery, and speech analytics. The platform places no limits on the number of telephone systems or WFM solutions with which it can integrate simultaneously. At the height of the coronavirus pandemic, QStory was quick to introduce a process to bid for and book desk space and manage the capacity limits imposed for social distancing purposes. This functionality will facilitate the hybrid working models that will undoubtedly play a significant role in the contact centers of tomorrow.

“QStory’s solution is configurable to the customer’s environment, making it a highly flexible, cost effective solution,” noted Michael. “Its robust technology improves employee engagement and wellbeing, optimizes available time, and reduces idle time, without affecting customer service levels.”

Each year, Frost & Sullivan presents this award to the company that has developed a product with innovative features and functionality that is gaining rapid market acceptance. The award recognizes the quality of the solution and the customer value enhancements it enables.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About QStory IDA
In an ever-changing world, QStory (qstory.ai) is the missing link between well laid plans and efficient reality. Your Workforce Management (WFM) makes staff available, and QStory’s Intraday Automation platform makes them happy and productive.

Our advanced AI manages contact centre resources in real-time, driving efficiency, a happier workforce and better customer experience.

Customers include NatWest, D&G, Nationwide, CGI, Wilko, AXA, Specsavers, Hastings Direct and Jet2Holidays.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Engineering / Artificial Intelligence Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Engineering / Artificial Intelligence articles,
CATCH Visitors via Your Competitors Announcements!


QStory Applauded by Frost & Sullivan for Helping Contact Centers Build Flexible Work Environments with its Intraday Automation Solution

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
QStory | Frost & Sullivan
Contact: Lindsey Whitaker - Frost.com 
+1 210-477-8457 lindsey.whitaker[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Engineering / Artificial Intelligence via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Engineering / Artificial Intelligence Most Recent Related Press Releases:

Softnautics Expands of its Operational Capability with State-of-the-Art Office in Ahmedabad, India
Yellow.ai Commended by Frost & Sullivan for Enhancing Customer and Employee Experiences with its Conversational AI
Frost & Sullivan Acclaimes Apogee Interactive Best in Class for Customer Engagement Using AI-powered Energy Analytics
AI-powered Solutions to Create an Ecosystem of Connected Laboratories for Superior Collaborations and Efficiencies Finds Frost & Sullivan
Oracle Announces Fusion Marketing, the First Solution to Fully Automate Lead Generation and Qualification
Motorola Solutions Launches the First In-Car Video System Enabled by Artificial Intelligence
Pradeo Acclaimed by Frost & Sullivan for Offering Leading Mobile Security to Organizations with its Pioneering AI Technology Solution Suite
Flytxt Applauded by Frost & Sullivan for Improving Telcos’ Marketing Agility with its AI/ML Applications
AU10TIX Applauded by Frost & Sullivan for Enhancing the Customer Onboarding Process with its AI-powered Identity Management Solution
Voith Wins AI Champions Award 2021 for its OnView.DigitalEye Innovation in the ‘Large Enterprise’ Category

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
.



PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com

Visit  La Bella Bakery Artisan Bakery Arizona







 
  ©2021 PRZOOM - Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today