Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

HGS Digital Recognized by Frost & Sullivan for its Complete Social Media Customer Care Solution - HGS EPIC™ social care program is designated best-in-class for customer value leadership - TeamHGS.com / Frost.com
HGS Digital Recognized by Frost & Sullivan for its Complete Social Media Customer Care Solution

 

PRZOOM - /newswire/ - Santa Clara, CA, United States, 2021/05/03 - HGS EPIC™ social care program is designated best-in-class for customer value leadership - TeamHGS.com / Frost.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

HGS Digital is being recognized, for the second year in a row, for its compelling social media strategy and solutions portfolio that includes HGS EPIC™ Social Care program. Working with clients and PR firms, the HGS EPIC™ Social Care team responds to everyday inquiries efficiently while delivering appropriate messaging in the context of human rights, natural disasters, and pandemics.

HGS Digital is the digital technology business of Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and in optimizing the customer experience lifecycle. The company operates a global network of customer experience (CX) centers across the United States, Canada, the United Kingdom, India, Jamaica, United Arab Emirates (UAE), and the Philippines.

According to Frost & Sullivan market analysis, HGS EPIC™Social Care program sets the company apart in the competitive customer care landscape. “HGS has developed an industry-leading social media and employee recruitment model” said Michael DeSalles, Principal Analyst, at Frost & Sullivan. “HGS EPIC™ helps build brand affinity and loyalty, creating truly memorable customer experiences and lasting impressions through social media and other digital channels.”

HGS EPIC™, the company’s social care offering, is an acronym (Engage, Protect, Inform, Create) describing HGS Digital’s approach to social care and online reputation management. Behind HGS EPIC™ is a philosophy that supports the efficient management of social media on a large scale to build a positive brand image. The unique solution combines industry-leading platforms and artificial intelligence with operating playbooks proven through hundreds of thousands of work hours supporting the world’s largest brand.

“Our team works to create memorable experiences and lasting impressions that help build brand affinity and loyalty throughout the entire consumer journey,” said Amanda Sternquist, Global Head, Digital Engagement Practice, HGS Digital. “At HGS, we are deeply committed to our role in building positive reputation and serving as empathetic problem-solvers who empower our clients by being brilliant at the basics and driving results consistently. We’re excited to accept this Frost & Sullivan Award, for two years running, for our HGS EPIC™ Social Care. We will continue to seek ways to use our intelligent innovation and expertise to create industry-leading solutions and deliver quality service.”

compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About HGS

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS (teamhgs.com) is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals. For the year ended 31st March 2020, HGS had revenues of Rs. 52,354 million (US$ 737 million).

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service / Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service / Call Center articles,
CATCH Visitors via Your Competitors Announcements!


HGS Digital Recognized by Frost & Sullivan for its Complete Social Media Customer Care Solution

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
HGS Digital | Frost & Sullivan
Contact: Claudia Toscano - Frost.com 
210-477-8417 claudia.toscano[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service / Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Customer Service / Call Center Most Recent Related Press Releases:

Frost & Sullivan Recognizes Epsilon for Its Feature-Rich, On-Demand Network-as-a-Service Platform, Infiny
Frost & Sullivan Recognizes Cisco as a Leader of Growth and Innovation in the North American Enterprise Cloud Contact Center Market
SugarCRM Lauded by Frost & Sullivan for Delivering Exceptional Value to Customers with Holistic SFA Solutions
8×8 Lauded by Frost & Sullivan for Powering Highly Collaborative Workplace Environments
Teleperformance Earns Acclaim from Frost & Sullivan for Dominating the Colombian Contact Center Outsourcing Market
AI- and Cloud-based CPaaS Platforms Enable A True Omnichannel Experience Across Generations and Preferred Communications Types Finds Frost & Sullivan
AeC Lauded by Frost & Sullivan for Employing A Mix of Technology and Human Expertise
Atento’s Next Generation Services Acknowledged by Frost & Sullivan for Helping Clients Deliver Differentiated Customer Experiences
ibex Acclaimed by Frost & Sullivan for Leading the CALA Customer Experience Outsourcing Market with its BPO 2.0 Model
OneLink Earns Acclaim from Frost & Sullivan for Its Customer-focused Approach to Process Automation in Contact Centers

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
.



PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  Mokuyobi

Visit  Limelon Advertising, Co.







 
  ©2021 PRZOOM - Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today