• New digital tools from Voith generate additional digital benefits for LEIPA;
• With the virtual reality training program offered by the Voith PaperSchool, LEIPA improves the quality and efficiency of its basic and advanced training;
• Remote video support via OnCall.Video means external and internal experts can now be called in to help find solutions to production problems in near real-time.
At the Schwedt location, the company trains its employees extremely effectively using the VR system. To perform the installation in spite of the contact restrictions imposed as a result of the coronavirus pandemic, Voith and LEIPA drew on a new tool for remote video support: OnCall.Video. LEIPA (leipa.com) has been using this audiovisual communication system with wireless data glasses since January 2020.
With the VR application, LEIPA employees can complete hands-on training in the computer-generated environment at any time and without any danger. From simple exploration of a paper machine for newbies to the complex process of changing the press sleeve on a modern shoe press, the system offers every employee a completely new training experience. This is made possible by 3D visualization in a headset combined with control devices for the interaction. The employee can move freely in the virtual reality setting and is guided through various tasks step by step.
Specifically for the VR training from the Voith PaperSchool, LEIPA set up a futuristically designed room, the “LEIPA Virtual Reality Center,” at the Schwedt location. A special design and lighting concept underscores the modernity of the VR technology. Voith also supplied a touchscreen and wireless VR equipment to meet the special customer request for a cable-free studio.
How the OnCall.Video remote video support tool can increase efficiency and thereby give customers traceable added value became clear with this start-up. “The room was already prepared and the sensors attached,” recalls Patrick Dengel, Digital Tools Manager at Voith. “We handled the details via OnCall.Video. To accomplish this, the glasses were integrated into the LEIPA WLAN, via which a video and audio connection to the Voith experts in Heidenheim was established.” Without the remote connection, the VR system would not have been functional as quickly.
OnCall.Video offers LEIPA clear advantages especially for problems in the production flow, because the papermaker can draw on know-how outside the company to find solutions with virtually no delay and with cost savings. “Required expert knowledge is not always available on site, so integration of external know-how is that much more important,” stresses Patrick Dengel.
“In principle, I can guide everything with the tool,” adds his colleague Stefan Endras, Product Manager, OnCall.Video. “Our main emphasis is on quickly connecting the customer with the experts. In this way, we can also partially compensate for the lack of skilled workers.” However, added value is also offered to the customer through the fact that various locations can easily be connected to each other and, as a result, internal exchange of specialized information and knowledge transfer are promoted.
With the virtual reality solution and OnCall.Video, LEIPA underscores its digital competence. “Which papermaker can claim to have the most modern media in use before anyone else?” argues Senior Manager Steffen Deszpot. “Industry 4.0 has already arrived here and we are happy to show it.”
About the Voith Group
The Voith Group (voith.com) is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, oil & gas, paper, raw materials and transport & automotive. Founded in 1867, the company today has more than 19,000 employees, sales of € 4.3 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
About Voith Paper
The Group Division Voith Paper is part of the Voith Group. As the full-line supplier to the paper industry, it provides the largest range of technologies, services, components and products on the market and offers paper manufacturers solutions from one single source. The company’s continuous stream of innovations takes papermaking to the next level and facilitates resource-conserving production. With its Servolution concept, Voith offers its customers tailored service solutions for all sections of the production process. Voith Papermaking 4.0 ensures that equipment is optimally connected, while the secure use of generated data enables paper manufacturers to improve plant availability and efficiency.