More news: Software
Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Zendesk Lauded by Frost & Sullivan for Delivering Seamless Omnichannel Digital Customer Engagement Across Platforms - Sunshine Conversations data platform introduces effective and consistent conversational interfaces across existing and emerging customer contact channels - Zendesk.com / Frost.com
Zendesk Lauded by Frost & Sullivan for Delivering Seamless Omnichannel Digital Customer Engagement Across Platforms

 

PRZOOM - /newswire/ - Santa Clara, CA, United States, 2020/06/02 - Sunshine Conversations data platform introduces effective and consistent conversational interfaces across existing and emerging customer contact channels - Zendesk.com / Frost.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Based on its recent analysis of the North American omnichannel digital customer engagement market, Frost & Sullivan recognizes San Francisco-based Zendesk with the 2020 North American Competitive Strategy Innovation and Leadership award. One of the earliest providers of customer relationship management (CRM) tools, Zendesk has evolved into a premier provider of customer service and engagement solutions. Its visionary innovation in messaging and other interaction channels, strong partnerships, and solid roadmap bolster its provision of seamless customer journeys that improve the customer experience (CX).

“The company continuously refines its portfolio by creating new solutions as well as by adding third-party applications through rich application programming interfaces (APIs),” said Nancy Jamison, senior research director, ICT. “To extend its market advantage, Zendesk launched its next-generation customer engagement platform, Zendesk Sunshine. This open, flexible CRM platform built on Amazon Web Services (AWS) helps businesses connect and understand customer data to build next-generation customer experiences. In a move to refine its strategy further, the company leapfrogged development by approaching Smooch, a provider of omnichannel digital engagement. With Smooch becoming a part of the Zendesk family in 2019, the platform was rebranded as Sunshine Conversations.”

Smooch’s first product was in-app messaging, which allows mobile app developers to integrate a chat or messaging experience directly into their app, thereby providing users with mobile-friendly customer and product support without needing to leave the app. The second part of Smooch’s mission was to unify conversations across consumer channels and within the enterprise. Previously, those conversations had required two separate systems and platforms with two different bots. With Zendesk, the combination of Sunshine and Sunshine Conversations enables businesses to de-silo marketing, service, and sales to access a single view of the customer and shared conversation across platforms.

In a truly omnichannel landscape, smoothly integrating data across touchpoints and customer journeys and then surfacing that data to supervisors, agents, and other stakeholders will significantly impact both the customer and the employee experience (EX). In addition, the platform automates rich message translation across channels, thereby normalizing message content and optimizing the representation of that message for each channel, including support for conversational commerce.

“With the adoption of the rebranded Sunshine Conversations platform, Zendesk’s omnichannel service delivery and conversational business engagement story have been strengthened,” noted Jamison. “It is a testament to the strength of the platform that leaders in customer contact, which are firmly committed to investing in areas such as AI, natural language interfaces, and other technologies, have chosen Sunshine Conversations to enhance their product portfolios. As solution providers continue embracing these technologies to improve the CX and deliver on omnichannel customer contact, Zendesk’s solutions will continue to grow in prominence.”

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan

For over five decades, Frost & Sullivan (frost.com) has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

About Zendesk

Zendesk (zendesk.com) is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

Zendesk Contact:
Courtney Blake
P: 888-670-4887

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]  / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Zendesk Lauded by Frost & Sullivan for Delivering Seamless Omnichannel Digital Customer Engagement Across Platforms

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Zendesk | Frost & Sullivan
Contact: Kristen Moore - Frost.com 
210-247-3823 kristen.moore[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Software Most Recent Related Press Releases:

Blue Yonder and Uber Freight Partner to Accelerate Digital Transformation in the Supply Chain
Oracle Awarded Framework Agreement from Government of Canada
Aptean Announces the Acquisition of DIN Solutions, Strengthening its Leadership in the Food and Beverage ERP Market
Oracle Recognized Again as a Leader in Gartner Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises
Axway Achieves Dual AWS Competency Designations for Healthcare and Life Sciences
Acceleware Announces Major Advancement of RF XL Heating Technology Following Full Power Field Test of RF Converter
SkyFoundry Commended by Frost & Sullivan for its Groundbreaking Energy Management Platform, SkySpark®
City of Vallejo Delivers Online Citizen Services with Oracle Community Development Solution
Aptean Attracts Strategic Growth Capital to Accelerate Innovation and Global Expansion
Rapid Radiology and OpenText Accelerate Diagnostic Results to Help Improve Patient Care

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
.



PREMIUM Members


Visit  Digital45 | Studio45 IT Services (P) Ltd

Visit  Limelon Advertising, Co.

Visit  RightITnow, Inc.







 
  ©2020 PRZOOM - Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today