Quest Software, a global systems management and security software provider, today announced it has won a 2020 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer and B2B categories. As an eleventh consecutive year recipient of The Voice of the Customer award, Quest continues to be recognized for its outstanding commitment and unique approach to capturing and acting upon feedback to deliver an excellent customer experience. This is Quest’s first year being honored with the B2B category award, which recognizes companies who continually enable their Account Management teams through innovative solutions to gain a holistic view of customer accounts in order to drive change and deliver first-class solutions and service to customers.
Confirmit’s ACE Awards program was established in 2005 to recognize outstanding achievement in customer excellence and honors their clients’ dedication to using the Voice of the Customer to drive business success. As a recipient of two Confirmit ACE Awards, Quest continues to demonstrate its customer-first culture by continually evolving its program to make smarter decisions and faster actions, leading to better business outcomes. Quest earned the Confirmit ACE Awards based on its commitment to listening to customer feedback and taking actionable steps to ensure they have the most positive customer experience.
“Our loyalty to customers and supporting their business success has never wavered,” said Prudence McMaster, Director, Service Operations, Quest Software. “To be continually recognized as a Confirmit ACE Award winner is a true testament to the exceptional value we continue to provide and reinforces our commitment to customer engagement to ensure the best customer experience.”
“We’re honored to present Quest Software with a 2020 Confirmit ACE Award and recognize their well-deserved accomplishment,” said Kyle Ferguson, CEO of Confirmit. “We have witnessed Quest Software’s persistent drive to improve experiences and create long lasting relationships. Customer and employee experience are critical components of business success and Quest’s exemplary program demonstrates their ability to consistently move the benchmark higher.”
About Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program (confirmit.com/ace-awards) was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2020 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2019. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period.
Confirmit (confirmit.com) is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Standards Institution, Cross-Tab, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Nielsen, Research Now, RS Components, QRS, SSI, and Swisscom.
About Quest Software
Quest (quest.com) provides software solutions for the rapidly changing world of enterprise IT that help simplify the challenges caused by data explosion, cloud expansion, hybrid datacenters, security threats and regulatory requirements. The company is a global provider to 130,000 companies across 100 countries, including 95% of the Fortune 500 and 90% of the Global 1000. Since 1987, Quest has built a portfolio of solutions which now includes database management, data protection, identity and access management, Microsoft platform management and unified endpoint management. With Quest, organizations spend less time on IT administration and more time on business innovation.