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Brazilian Telecom Leader TIM S/A Digitally Transforms Invoicing with OpenText Customer Experience Management - Personalized On-Demand Billing Solution Improves Customer Satisfaction - OpenText.com
Brazilian Telecom Leader TIM S/A Digitally Transforms Invoicing with OpenText Customer Experience Management

 

PRZOOM - /newswire/ - Waterloo, Ontario, Canada, 2019/07/02 - Personalized On-Demand Billing Solution Improves Customer Satisfaction - OpenText.com. NASDAQ: OTEX, TSX: OTEX

   
 
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OpenText™, a global leader in Enterprise Information Management (EIM), today announced TIM S/A, a leading provider of telecommunications services in Brazil, has deployed OpenText Customer Experience Management (CEM) solutions to digitally transform invoicing processes. With the new integrated e-invoicing system, the company’s 18 million post-paid customers can now access telecom bills from preferred digital channels and devices on demand. This has increased adoption of digital invoicing by more than 50 percent year-over-year.

TIM S/A is now processing nearly three million invoices every 48 hours, with PDF versions of invoices delivered to customers in less than three seconds. By sending reminder notifications to customers via their desired channels, TIM S/A is also improving invoice payment rates and reducing outstanding payments overall.

“With our new e-invoicing solution from OpenText, we are achieving 52 percent year-over-year growth in digital invoicing,” said Washington Almeida, CIO, TIM S/A. “We expect to double the number of electronic invoices we deliver every year. Customers are embracing the solution because they want to manage their accounts in more personalized ways that fit into their digital lifestyles.”

Working with OpenText, TIM S/A established a centralized digital content management system for invoicing that supports customer demand for self-serve, multi-channel access to billing information. Content and applications are aggregated to present consistent, personalized and compliant invoices.

“OpenText is helping TIM S/A deliver invoices through an intelligent, connected approach that makes bill paying easier and provides customers with account information anytime, anywhere from any device,” said Muhi Majzoub, executive vice president of engineering, OpenText. “Our leading CEM software solutions not only optimize operations, but more importantly, drive loyalty and improve customer lifetime value.”

TIM S/A is using OpenText™ Content Suite Platform, OpenText™ Exstream™, OpenText™ Portal and OpenText™ Web Experience Management to digitize invoicing. The solution suite fully integrates with the TIM S/A portal and other enterprise applications to manage billing information, while helping to ensure governance, security and regulatory compliance. Document storage is also maximized to decrease expense, mitigate risk and more easily fulfill archiving requirements.

About OpenText
OpenText (opentext.com), The Information Company™, enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud.

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright © 2019 Open Text. All rights reserved. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text or other respective owners.

 
 
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Brazilian Telecom Leader TIM S/A Digitally Transforms Invoicing with OpenText Customer Experience Management

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