In a market facing high turnover rates and as the company started an extensive transformation project to meet its customers evolving expectations and the market’s demands, Courtepaille Group opts for Infor Talent Science* to significantly improve attrition rate, training processes, and integration of new collaborators.
(France) - April 4, 2019 Infor, a global leader in business cloud software specialized by industry, today announced that Courtepaille Group has chosen predictive recruitment solution Infor Talent Science to reduce significantly the turnover rate of its waiters and restaurant managers, a volatile and difficult population to retain.
With a yearly turnover rate of nearly 60%, the company is facing a critical recruitment problem, notably related to the difficulty of finding motivated candidates to join the catering sector (for nonprofessionals) and to the significant number of vacant posts each year: 1,000 new candidates to be recruited for approximately 1,500 existing posts.
Erwan Jalinier, HR director, Courtepaille Group, says: "While our industry is facing a chronic labor shortage, market expectations are constantly evolving towards a global customer experience, which is becoming more and more demanding. In this context, the difficulty of finding new candidates has become a sensitive point. For these reasons, we decided to open our recruitment campaigns to inexperienced profiles, including those outside the catering sector, because we are convinced that the versatility of our organization, as well as our family business culture, are attractive and fundamental characteristics, which can allow us to train and develop new talents."
To be able to accelerate and improve the process of candidate selection, Courtepaille opted for Infor Talent Science, a solution recognized worldwide for its relevance and proven results in the hospitality (and catering) industry.
A reference target profile
At first, the solution will be deployed as an entry key, based on a questionnaire that will be submitted by each candidate, to identify whether he/she has the behavioral characteristics and motivation required to succeed as a waiter or a manager in the restaurant.
For this network of 290 restaurants, Infor's tool will enable their managers to rely on tangible data to make better decisions, in terms of both recruitment and internal career evolution. The goal is to improve the relevance of candidate interviews, streamline the diversity of the recruited profiles, and propose more effective training and integration courses.
After an implementation phase during the second quarter of this year, the solution should be deployed in the summer of 2019.
Erwan Jalinier concludes: "Courtepaille is a historic brand, dear to the hearts of the French people. It is constantly evolving in order to best meet its customers’ expectations. Individuals are at the heart of this transformation. Therefore, with Infor Talent Science and its predictive abilities, we will be able to prioritize the personality and diversity of our new collaborators’ profiles without limiting ourselves to candidates with a specific hospitality background. We hope to significantly reduce the turnover rate of our restaurants’ waiters and managers, and help the most talented of them develop their careers in our many establishments."
*Infor® Talent Science™ is a predictive talent recruitment SaaS solution that helps identify the best candidates for each position. The software is based on a broad spectrum of performance and behavioral data.
Founded in 1961, Courtepaille (courtepaille.com) is the pioneer chain of restaurants in France. Today, Courtepaille represents a network of 290 restaurants in France that employs more than 4,000 people. Since 2015, the company has been recognized each year as one of the best quality service brands and as the best employers in the field of restaurants.
Infor (infor.com) is a global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress.
Infor customers include:
19 of the top 20 aerospace companies
9 of the top 10 high tech companies
18 of the 25 largest U.S. healthcare delivery networks
18 of the 20 largest U.S. cities
19 of the top 20 automotive suppliers
17 of the top 20 industrial distributors
15 of the top 20 global retailers
4 of the top 5 brewers
17 of the top 20 global banks
9 of the 10 largest global hotel brands
8 of the top 10 global luxury brands.