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Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces today that Ozarks Electric Cooperative has selected the Noble Enterprise Contact Center Solution to help enhance the customer experience of their electrical service members and subscribers of OzarksGo, the telecommunications subsidiary of Ozarks Electric, as they roll out their all-fiber gigabit Internet and HDTV and telephone services to Northwest Arkansas and Northeast Oklahoma.
Steven Bandy, Vice President of Member Relations for Ozarks Electric Cooperative with more than 20 years of utility experience, said,“We are excited about the potential of the Noble technology platform to help us enhance performance in first contact resolution, handling time and customer satisfaction. I am confident that we are in good hands with the Noble team.”
Ozarks Electric will deploy the award-winning Noble Enterprise Contact Center Solution, including Blended Inbound and Outbound voice and email communications with Multi-session Agent support, Interactive Voice Response and Interactive Messaging, and ShiftTrack Workforce Management. The Noble platform will be supporting the Cooperative’s agents in their four locations, including Fayetteville and Springdale, Arkansas, and Stillwell and Westville, Oklahoma.
The Noble upgrade will pair with additional telephone and system improvements planned by Ozarks Electric Cooperative in the coming year. All of these improvements combined with utilizing the subsidiary OzarksGo and their broadband services will streamline and heighten the overall customer experience.
“As a leader in inbound and outbound omnichannel contact management, companies look to Noble to deliver first-class customer interactions,” said Chris Hodges, Senior Vice President of Sales and Marketing for Noble Systems. “We are pleased to be Ozarks Electric’s technology partner and are excited to support its agents with the tools to deliver a consistent, high-quality brand experience across communication channels, helping them take their customer engagement to the next level.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, workforce management, and gamification. With a portfolio of 160+ patents and growing, Noble leads the way in pioneering solutions for the contact center market.
About Ozarks Electric Cooperative
Ozarks Electric (ozarksecc.com), incorporated in 1938, is a member-owned electric cooperative, serving more than 70,000 meters across nine counties in Northwest Arkansas and Northeast Oklahoma.
About OzarksGo
OzarksGo (ozarksgo.net) is a wholly-owned telecommunications subsidiary of Ozarks Electric Cooperative, offering all-fiber gigabit Internet, HDTV and telephone services to the cooperative members in Northwest Arkansas and Northeast Oklahoma.
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