Based on its recent analysis of the market for technology solutions for senior living communities, Frost & Sullivan recognizes STANLEY Healthcare with the 2017 Global Company of the Year Award. STANLEY Healthcare, a business unit of the Fortune 500 Company Stanley Black & Decker, is a leading solutions vendor for hospitals, health systems, and the senior living space. STANLEY Healthcare aims to expand its suite of solutions for the senior living market and deliver greater value to its clients in supporting their provision of senior care in an increasingly challenging environment.
STANLEY Healthcare’s solutions serve several safety and security needs of senior living communities. These solutions include emergency call, wander management, staff security, facility security, and temperature monitoring. STANLEY Healthcare is the leader in fall management solutions, with over a million fall monitors installed over the past decade.
Going beyond its existing solutions and realizing the industry’s upcoming needs, STANLEY Healthcare is working to realize the ‘Smart Resident Room’. Integrating sensors in an Internet of Things fashion, the Smart Room concept will enable senior living communities to monitor residents unobtrusively while they carry on with their daily activities.
“Realizing the nature of technology and acknowledging the fast-changing pace of advancements, STANLEY Healthcare routinely partners with other technology companies whose solutions can integrate with its own to provide enhanced value for its customers,” said Industry Analyst Siddharth Shah at Frost & Sullivan. “It also partners with some of the WLAN and infrastructure providers to ensure its products and software work seamlessly with customers’ wireless infrastructure.”
An example of innovative technology founded on market needs is a wander management system using Bluetooth Low Energy (BLE) for wireless communication. “To lower the barriers to entry for wireless solutions, STANLEY Healthcare is moving towards using BLE solutions. Designing solutions that are appealing enough to attract residents is an approach that helps STANLEY Healthcare differentiate its solutions from others available in the senior living space,” said Shah.
Another key differentiator that distinguishes STANLEY Healthcare from the competition is its approach to customer care, including:
• Product support services spanning the entire lifecycle of the solution.
• The By Your Side™ customer support portal, which helps clients obtain answers to their queries, provides access to product documentation, and extends support for solving technical challenges.
• 24/7 phone support, remote diagnostics, and on-site repair services.
Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to execute successfully a competitive strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About STANLEY Healthcare
STANLEY Healthcare (stanleyhealthcare.com) provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that create a safe, secure and efficient healthcare experience across life’s stages. The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in critical areas: Patient/Resident Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow and Supply Chain & Asset Management. These solutions are complemented by STANLEY Healthcare’s By Your Side™ Lifetime Customer Care commitment to ensure that every customer achieves success and realizes the full value of their investment, through consulting, training, implementation and integration services. STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, collaborates with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, Frost & Sullivan has been developing growth strategies for the global 1000, emerging businesses, the public sector, and the investment community. Contact us: Start the discussion.