Avaya was rated as a leader following an evaluation of capabilities and strategies of 11 vendors that offer unified communications and collaborations technologies globally.
In the report, IDC identified three major trends occurring with the deployment of the unified communications and collaboration (UC&C) technologies: Expansion of the market to $33.8 billion in 2017; increase in the number of businesses using UC&C to 37%; and the solidifying of cloud’s role as the leading delivery model, although businesses continue to invest in premises-based systems.
The analyst firm offers advice to companies looking to implement, change or expand their UC&C environment, such as considering:
• The entire range of UC&C product or services offerings that the vendor provides or enables, including all deployment options: hybrid/public/private cloud; managed services, on premises.
• A vendor/partner/service provider with a proven track record of customer UC&C deployments (whether on-premises or in the cloud) as well as demonstrable professional services expertise.
• A UC&C vendor with a large or growing ecosystem of application development partners, plus access to APIs to integrate communications and collaboration with business processes and applications.
• The ability of vendors to introduce new applications should factor heavily into all your future infrastructure decisions without major changes to the current infrastructure.
• The potential integration between UC&C technologies and contact center technologies, and the use of video, social and data analytics in the contact center.
In the past year, Avaya has advanced its Team Engagement portfolio of unified communications and collaboration technologies as well as its Customer Engagement portfolio of contact center solutions. The launch of Avaya Equinox for Team Engagement, Avaya Oceana for Customer Engagement, the creation of and additions to Zang, and continued progress on Avaya Breeze enable an open platform upon which to build solutions and the ability to integrate with critical existing infrastructure and applications, supporting services and applications. Through Avaya Breeze and the extensive, Avaya DevConnect community of developers, companies have the ability to easily create, develop and integrate communications capabilities with business processes and applications.
Avaya and its channel partners offers a number of deployment options, including hybrid, private and public cloud, managed services and on-premises for both enterprise and midsize businesses.
“As the UC&C market continues to grow, companies are seeing both the successes and pitfalls that come with the evolution of technologies. Those that invested in point products with limited capabilities may find it difficult to integrate or expand them into a more cohesive, multi-functional solution. Avaya continues to take the long view, offering the flexibility to enable companies to leverage their existing investments while adopting new capabilities−via hybrid or pure cloud--that support a more comprehensive digital strategy.”
Gary E. Barnett, SVP and GM, Engagement Solutions, Avaya
Avaya (avaya.com) enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya.
About IDC MarketScape
IDC MarketScape vendor analysis model (idc.com) is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360 degree assessment of the strengths and weaknesses of current and prospective vendors.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
 IDC MarketScape: Worldwide Unified Communications and Collaboration 2017 Vendor Assessment, Doc #US42843515, Jul 2017