The new capabilities represent the industry’s first and only “converged” professional services automation (PSA) tool allowing solution providers to manage multiple devices with multiple meters and multiple billing styles. This enhanced flexibility enables managed services providers (MSPs) to dramatically increase productivity, billing accuracy and customer satisfaction.
“Before switching to Tigerpaw One, it took us two days to collect, review and process our customers’ diverse meter configurations before we could confidently bill them,” said Jeff Bendix, owner of Bendix Imaging, a Watertown, South Dakota, managed services provider and beta tester of the new Tigerpaw One managed print capabilities. “That’s now taking us only one to two hours because we no longer have to manually tabulate the data. It’s modernized our managed print capabilities and significantly improved our productivity.”
While enhancements to Tigerpaw One help managed print providers better run their businesses, the new features also put them in a dominant position to “own” the SMB office.
“Business clients prefer to have fewer service providers touching their networks, and service providers who can more fully support their clients are the ones who will be more successful,” said Tigerpaw Software CEO James Foxall. “We’ve created the ability to manage IT services and managed print in a single application with integrated inventory, project management, time tracking, CRM, automated billing and payment processing. This creates tremendous efficiencies for our partners and allows them to better serve customers, closing the door on potential competitors who can only manage one or two aspects of the business.”
Tigerpaw’s new managed print capabilities include:
• Multiple Metered Contracts - offering an unlimited number of items covered;
• Unlimited Meters - tracked by item and contract for more accurate billing;
• Metered Groups - with flexibility to bill by flat rate, volume or tiered pricing;
• Manual & Automated Readings - enabling input via user interface or integration with Print Audit;
• Device Alerts - for service or supplies, creating tickets in Tigerpaw via Print Audit integration;
• Automated Billing and Payment Processing - with integration to a payment processor;
• Detailed reports - helping customers track efficiencies across devices.
Tigerpaw collaborated with Print Audit, a Calgary, Alberta-based developer of print management tools, in the development of the new managed print capabilities of its award-winning Tigerpaw One platform.
“While the convergence of office equipment and IT has evolved during the past few years, it is now accelerating at lightning speed,” said West McDonald, vice president of business development at Print Audit. “The ability for managed print providers to add managed IT services will become a key differentiator in the next year. Tigerpaw One affords them the greatest opportunity to quickly expand their services portfolio and significantly boost their success potential.”
Tigerpaw’s comprehensive tool empowers more than 40,000 users to manage, automate and integrate business functions including service, accounting, CRM, inventory, field service management, sales, marketing, quoting, inventory, ticketing and customer communication all within one, easy-to-use system. Their award-winning software is designed for B2B service providers who sell, monitor and service software, computers and other equipment. Tigerpaw offers a comprehensive, business automation solution for companies in industries as varied as A/V, IT, telephony, security and POS to medical equipment and ATM machines.
For over 30 years, Tigerpaw Software (tigerpawsoftware.com) has designed service management and contact management software that helps businesses increase sales, provide better service, manage projects, bill their customers faster and make better business decisions every day. To learn more about Tigerpaw, contact us at info[.]tigerpawsoftware.com, 800-704-9009.
Tigerpaw Software Contact: Scott Campbell - CommCentric Solutions
P: 631-648-3645 - E: scampbell[.]commcentric.com.
Topics: Managed IT, managed print, Managed Print Services, print audit, print management, print tracking, tigerpaw, tigerpaw software.