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Verint® Systems, Inc. today announced that a leading insurance provider in Southeast Asia will deploy key solutions from its Customer Engagement Optimization™ portfolio across the organization’s enterprise service operations. The insurance company selected Verint’s software to support its move toward a true omnichannel customer service strategy. It likes that the technology both helps enhance standard contact center activities, and extend features and functionality to include social and email channels.
“This announcement comes off the back of recent and notable wins in the government sector,” says Ady Meretz, president, APAC, Verint. “At Verint, we’re continuing to make significant investments in the Southeast Asia region including expanding operations in our Singapore hub with comprehensive sales, service and support capabilities, and growing our extensive and experienced partner network in Singapore, Malaysia, Indonesia and Thailand.”
The Verint Customer Engagement Optimization solutions deliver actionable intelligence about workforce performance, operational efficiency, service processes, interaction quality and ever-changing customer behavior. Armed with these insights, organizations can further support their focus on delivering world-class customer experiences, while creating environments that engage, empower and support employees.
Leveraging Verint workforce optimization, voice of the customer and engagement channel solutions, this leader in the insurance industry can deliver consistent, personalized experiences across customer engagement channels including telephone, email, chat, co-browse and social. This will allow it to capture, analyze and act on voice of the customer feedback, and help ensure its employees have quick, easy access to the knowledge and insights they need to effectively serve customers.
The Verint software also can help surface information relevant to the context of the customer’s interaction, such as customer profile, previous interactions, products and services used. With this data, agents can initiate customer cases quickly using pre-built service processes, interact with work queues and receive guidance as they advance through process steps. Adding enterprise feedback management to the mix will help the organization proactively engage with customers and employees to gain valuable input and help drive enterprise action and accountability.
The insurance company purchased Verint’s software in January 2016.
About Verint Systems, Inc.
Verint® (verint.com) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries including over 80 percent of the Fortune 100 count on intelligence from Verint solutions to make more informed, effective and timely decisions.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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