PRZOOM - /newswire/ -
Gurgaon, Haryana, India, 2013/06/11 - The conference and exhibition conducts one of the largest assembly of contact center professionals in the region, and was held in United Arab Emirates, on June 4th and 5th accordingly - Drishti-Soft.com.
Ameyo advocated as next-generation technology for evolving contact centers in MECC 2013
Drishti-Soft, a leader in providing futuristic Customer Interaction Management (CIM) solutions for contact centers showcases its core platform. Ameyo in recent MECC 2013. The conference and exhibition conducts one of the largest assembly of contact center professionals in the region, and was held in United Arab Emirates, on June 4th and 5th accordingly.
The conference and exhibition focused on the contact center market in the region, and the evolution of contact centers and Call Center Solutions, shifting away from the cost center mindset. Marking their presence for the occasion was Drishti-Soft. The growing CIM technology provider had earmarked the Middle East as one of the regions of great attention this year and showcased their Ameyo solution and how it catered to the needs of contact centers in the region.
Speaking more about this, Vipin Jethi, Vice President-MENA, Europe and Head Global alliances said,“The region is definitely growing, we see various industries employing more customer centric contact centers in the near future, with an emphasis in delighting customers through good customer service. That is why we presented our Ameyo solution and its unique capabilities, including a Social Interaction Manager, where contact centers can engage with customers over the Social space.”
In addition to showcasing Ameyo in the event, Drishti-Soft announced its plans to expand in the region through a local office to service the needs of contact centers. Vipin added further,“We feel that this is the right time to stamp our presence in Middle East, the contact center industry is growing leaps and bounds and we understand the need to provide a local flavor to our presence.”
AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, CTI, CRM, IVR System, Predictive Dialer, Voice Logger, Multi-media Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. Ameyo has been heralded by many industry leading bodies for its innovative capabilities, more recently winning IP Contact Center Technology, Product of the Year, and Innovation Awards.
Drishti (drishti-soft.com) is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touchpoints in India, SAARC, Middle East, Africa and Asia Pacific. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.