HRH Next Services Pvt Ltd is one of the renowned BPOs designed to engage and interact with customers using communication mediums such as Email, Fax, Chat etc. They have been outsourced by Idea to handle the project of SIM verification. In order to execute operations efficiently, HRH Next wanted a technology that was suitable to their bussiness needs. Hence, they opted for AMEYO, the appropriate solution for contact centres.
According to the announcement from TRAI, all telecom companies were to verify the details of the SIM purchasers before it’s activation. Idea, one of the leading telecom companies, had outsourced HRH Next to handle the plan. They were looking out for a technology that would empower them to fetch customizable reports on the verification of SIMs.
Ankit Shah, MD, HRH Next opines,“We are one of the larger BPOs in the industry. In order to maintain our standards of quality towards our customers, it is very important that we track and monitor our performance. This is usually done through reports which our initial solution Vicidial was unable to. Therefore we needed a versatile solution that could not only generate reports but also have the capability to customize them. AMEYO proved a clear winner in this criteria as it offered a pure reporting tool. Also, we used IVR and ACD features of the product which could enable us to gauge the interaction between the customer and the agent. Since the solution covers all our bases thoroughly, it is paving the way for us to improvise and excel in our business.”
With Drishti’s AMEYO, HRH Next was able to carry out the assignment successfully. They were initially using the Vicidial which did not help them in managing heavy call flow, resulting in downtime. AMEYO’s advanced features such as ACD, IVRs and Voice Logger, they were able to curb downtime, elevate agent’s productivity as well customer satisfaction. The reporting tool facilitated HRH to gather reports of their execution and performance. Customisation of their CRM with AMEYO also proved helpful for them in accomplishing the project.
About HRH Next: HRH Next is an award winning Contact Centre which uses communication mediums like Phone Call, SMS, Fax, Email, Fax, Chat, and Personal Visit, to engage and interact with customers. HRH Next tries to make use of the best available resources that speak the customers language, and combine them with state of the art call centre technologies to create a seamless, hassle free and totally blissful consumer experience.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti (drishti-soft.com) offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.