Agency / Source: Drishti-Soft Solutions

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

AMEYO Facilitates Business Operations for Prisha Pearls - Leading online pearl and jewellery store, improve their overall business productivity with Drishti’s AMEYO solution - Drishti-Soft.com
AMEYO Facilitates Business Operations for Prisha Pearls

 

PRZOOM - /newswire/ - Gurgaon, Haryana, India, 2013/01/28 - Leading online pearl and jewellery store, improve their overall business productivity with Drishti’s AMEYO solution - Drishti-Soft.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Prisha Pearls is an online pearl and jewellery store in the country. They deal in their own line of handmade jewellery, where precious and semi-precious gemstones are used. Being an ecommerce industry, they are required to interact with huge number of customers day in and day out. In order to execute their operations smoothly, they have chosen AMEYO, as the appropriate contact center technology for themselves.

Girisha R, Area Sales Manager, Drishti-Soft, says,"Prisha Pearl is an esteemed customer of Drishti. I consider this assignment as an achievement as the standard of quality envisaged from Prisha Pearl is undoubtedly the best. Despite of having choices in the industry from freeware to premium solutions and brands, the client was convinced to start their operations with AMEYO which is built on an SOA architecture. AMEYO has offered a wide option to integrate with their 3rd party application as well as their homegrown V Tiger CRM. Drishti's AMEYO catered to their business goals which they espoused as the apt technology for their business".

They run an inbound process wherein they receive large volume of calls. These calls are of high value as they carry customer enquiries about gold prices and other schemes. Hence, they hunted for a solution that would enable them monitor calls and agent performance. The PBX, which they were using initially, did not allow them any kind of reporting or customisation. They wanted to address their customers with prompt deliveries so as to attain customer satisfaction.

In reference to this, Sailesh Agarwal, Director, Prisha Pearl, says “We being an online jewellery store in the country, aim at reaching out to our valuable customers. We were therefore in requirement of a technology, that could help us in apprising our customers about our new designer jewelleries and also for promoting our new schemes and benefits to prospects. It’s unique features like the Voice Logger and the skill-based routing allowed us to keep a record of the customer-agent interaction and also redirect the former to the respective departments thereby uplifting customer satisfaction. Drishti’s AMEYO suited our needs and provided us with the best Customer Interaction Management (CIM) that enabled us in executing our business operations smoothly.”

The AMEYO solution by Drishti, offered them all the benefits of an efficient call centre. With the help of the Predictive Dialing, automation of calls were possible which increased agent productivity. The skill based routing directed the customers to the respective departments thereby checking the wait time. AMEYO’s Voice Logger, offered them the possibility of recording the interaction between the customers and the agent which allowed them monitor the latter’s performance. AMEYO’s unique features alleviated the hassles in their business and assisted Prisha Pearl execute their business operations smoothly.

About Prisha Pearl

Prisha Pearls is an online pearl and jewellery store in the country. They bring in unusual designs and style with great attention to fine details. They have their own line of handmade jewellery, where precious and semi-precious gemstones are used. Most of their jewellery is limited edition and they do not mass produce. This gives their customers a feeling of exclusivity.

About AMEYO

AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.

About Drishti

Drishti (drishti-soft.com) offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Drishti-Soft Solutions

 
 

Availability: All Metropolitan Area

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


AMEYO Facilitates Business Operations for Prisha Pearls

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Press Office - Drishti-Soft.com 
+91 12 44771000 pr[.]drishti-soft.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Drishti-Soft Solutions securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Press Releases From Drishti-Soft Solutions / Company Profile


Read Customer Service/Call Center Most Recent Related Press Releases:

Contact Center Service Providers Compete Over Automation Technologies to Gain Competitive Edge in Latin America Finds Frost & Sullivan
AlmavivA Lauded by Frost & Sullivan for its Strong Focus on Customer Experience in the Latin American Contact Center Market
Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Center Technology Award
Noble Systems to Exhibit Award-Winning Contact Center, Compliance, Gamification and Workforce Engagement Management Solutions At DCS2019
Noble Gamification Mobile Named a 2019 Product of the Year
Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies
OneLink BPO Applauded by Frost & Sullivan for its Strong Brand and Market Expansion Strategies
Avaya Recognized As An April 2019 Gartner Peer Insights Customers’ Choice for Unified Communications
Noble Systems to Host 2019 SNUG Americas Conference
Noble Systems to Exhibit Analyst-Recommended Omnichannel Contact Center and Gamification Solutions At PACE ACX 2019

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
.



PREMIUM Members


Visit  Limelon Advertising, Co.

Visit  BizJobs.com

Visit  JobsWare.com







 
  ©2020 PRZOOM - Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today