Jabong.Com, a renowned fashion and lifestyle e-commerce portal goes with Drishti-soft’s all in one solution, Ameyo for it’s business empowerment. It’s goal is to be the single ‘go-to’ destination for fashion and lifestyle shopping. Ameyo best suited the need for it’s blended process by enhancing automation in e-retail and meeting the requirement of a customised solution. Call handling and reaching out to their customers effectively was of a paramount importance which was catered by Ameyo, a complete communication suite.
Vikas Kapoor, Assistant Director, Jabong, opines,“Our goal is to be the single ‘go-to’ destination for fashion and lifestyle shopping. In order to achieve this, we understand the need for a technology to communicate effortlessly with our customers and provide them with a high level of customer satisfaction. Drishti’s Ameyo solution was chosen amongst others and empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customers experience.”
The busy schedule of people has made online shopping popular and user friendly. In an environment where “Customer is the King”, every business focuses on providing great customer experience, as it remains the prime factor in customer retention. Ameyo addresses this need by automating the business process and simplifying customer interactions. The solution easily integrated with web based CRM that was faster and process efficient. Ameyo’s Preview dialing feature helped in saving management time and improving customer interactions, as the agents could now view the former’s detailed information before the call. Furthermore, multi-media capability of the solution provided a unified platform for SMS, Email, chats that helped them in reaching out customers and enhanced customer experience.
Ameyo, along with IVR, ACD, CTI, API, Preview Dialer and Logger allowed Jabong to increase its productivity and quality management thereby delivering improved customer service.
About Jabong : Jabong.com is a young and vibrant company that aims at providing good quality branded products. It retails apparel, footwear, accessories, beauty products, fragrances, home accessories and other fashion and lifestyle products.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.