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Recent Articles  Industry   Published  Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya Customer Service / Call Center 2017/05/09 More Hub Card Enhances Customer Service Performance with Avaya Omnichannel Solution Customer Service / Call Center 2017/05/03 More Upstream Works Named One of 50 Most Valuable Tech Companies Customer Service / Call Center 2017/04/28 More VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™ Customer Service / Call Center 2017/04/25 More Gestcom Deploys Genesys Cloud Solution for Customer Engagement Customer Service / Call Center 2017/04/06 More Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan Customer Service / Call Center 2017/04/05 More PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS) Customer Service / Call Center 2017/04/03 More Avaya Virtual Service Platform Switches Achieve Common Criteria Certification Customer Service / Call Center 2017/03/30 More Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017 Customer Service / Call Center 2017/03/27 More Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet Customer Service / Call Center 2017/03/27 More Upstream Works Software Awarded 2017 Customer Magazine Product of the Year Customer Service / Call Center 2017/03/02 More Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimization Product Offering Customer Service / Call Center 2017/02/27 More Upstream Works Software Announces Partnership with Sensa Customer Service / Call Center 2017/01/12 More Upstream Works Software Announces New Partnership with PC-1 Customer Service / Call Center 2017/01/11 More Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market Customer Service / Call Center 2017/01/04 More

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