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Recent Articles  Industry   Published  Fonality Bolsters UC Offering with Video Collaboration Enhancements Customer Service / Call Center 2016/01/26 More Upstream Works for Finesse Recognized for Exceptional Innovation Customer Service / Call Center 2016/01/19 More Frost & Sullivan Honors inContact for Successfully Addressing Long-Standing, Tangible Business Challenges in the Contact Center Solutions Market Customer Service / Call Center 2016/01/12 More Frost & Sullivan Commends Philips’ Results-driven Approach to Creating Customer Value Customer Service / Call Center 2015/12/21 More PCCI Group Announces Middle East Expansion Plans Customer Service / Call Center 2015/12/17 More Frost & Sullivan Commends Teleperformance’s Success as a Market Leader in the Contact Center Outsourcing Market Customer Service / Call Center 2015/11/23 More Fonality Integration Strategy Expands Unified Communications Offering Customer Service / Call Center 2015/09/29 More Frost & Sullivan Recognizes Atento for its Customisable Suite of CRM BPO Solutions across Multiple Channels Customer Service / Call Center 2015/09/23 More Webtext to Demo MMS and SMS Messaging At 2015 Cisco Americas Customer Collaboration Sales Summit Customer Service / Call Center 2015/09/21 More Aspect Software Announces Agent Experience Enhancements to Zipwire, the Company’s Cloud Contact Center Solution Customer Service / Call Center 2015/09/09 More Frost & Sullivan Recognizes Teleperformance for its Industry-leading Contact Center Security Practice Customer Service / Call Center 2015/09/08 More Upstream Works Software Awarded 2015 Unified Communications TMC Labs Innovation Award Customer Service / Call Center 2015/08/24 More Strong Performance in Central America, the Caribbean, Peru & Colombia Fosters Latin American Contact Center Outsourcing Market Finds Frost & Sullivan Customer Service / Call Center 2015/08/11 More Fonality Wins 2015 CUSTOMER Contact Center Technology Award Customer Service / Call Center 2015/07/27 More Strong Growth for Hosted and Cloud Contact Centre Solutions in Australia Reports Frost & Sullivan Customer Service / Call Center 2015/07/20 More

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