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Recent Articles  Industry   Published  Genesys Announces Investment from Hellman & Friedman at .8 Billion Valuation Customer Service / Call Center 2016/07/21 More Upstream Works Announces New Software that Personalizes the Contact Center Experience Customer Service / Call Center 2016/07/07 More Frost & Sullivan Lauds Teleopti's Stellar Customer Engagement in the Workforce Management Market Customer Service / Call Center 2016/06/20 More Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market Customer Service / Call Center 2016/06/02 More Frost & Sullivan Lauds Impartner’s High-quality Partner Strategy in the Global Partner Management Solutions Market Customer Service / Call Center 2016/05/10 More Fonality Earns Stevie Award for Third Consecutive Year Customer Service / Call Center 2016/05/03 More Fonality Zips Up Text Messaging with Zipwhip Customer Service / Call Center 2016/04/21 More PCCI Group Expands Leadership Team - Appoints New Chief Commercial Officer Customer Service / Call Center 2016/04/19 More Fonality Expands UC Suite with Intellinote Integration Customer Service / Call Center 2016/04/14 More Frost & Sullivan Recognizes Alorica for Catapulting into a Leadership Position Within the BPO Industry Customer Service / Call Center 2016/04/14 More Ingram Micro and Fonality Partner to Provide Business Phone Service Customer Service / Call Center 2016/04/12 More Fonality Announces Distribution Agreement with Ingram Micro Customer Service / Call Center 2016/03/16 More USAN Announces Metaphor SecurePay, a Compliant Secure Payment Application for Contact Centers Customer Service / Call Center 2016/02/24 More The Alliance Adds Fonality to its Elite Provider Roster Customer Service / Call Center 2016/02/16 More Frost & Sullivan Commends Enghouse Interactive for its Tailored, Easy-to-use Contact Center Solutions that Maximize Clients’ Business Value Customer Service / Call Center 2016/02/03 More

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