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  <description>Recent Customer Service/Call Center - PRZOOM Press Releases - NewswireToday Headline News - Visit  PressReleaseNewswireDistribution.com</description>
  <pubDate>Sun, 21 Mar 2010 00:29:37 -0400</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Consilium Software Recognized with New Market Breakthrough Award for Genesys Contact Centers in Asia</title>
  <description>PRZOOM - Newswire (press release) - 03/19/2010, Singapore,  Singapore - Consilium Software has been recognized by Alcatel-Lucent as the New Market Breakthrough Award winner for Genesys contact centers at the Genesys Asia-Pacific &amp; Japan Partner Forum held in Chiang Mai, Thailand</description>
  <link>http://www.przoom.com/news/67013/</link>
  <pubDate>03/19/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>FFP Global Analysis Finds Strong Market Opportunities for Emerging Companies</title>
  <description>PRZOOM - Newswire (press release) - 03/17/2010, Westborough, MA United States - Substantial market opportunities are unfolding for emerging companies in the personal technology and associated accessories sectors according to a new analysis from FFP Global, a business process outsourcing company</description>
  <link>http://www.przoom.com/news/66901/</link>
  <pubDate>03/17/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>QDF Philippines Adopts Drishti's Ameyo Technology to Manage Ofcom Regulations Compliance</title>
  <description>PRZOOM - Newswire (press release) - 03/16/2010, Gurgaon, Haryana India - Quinn Data Facilities, Inc., Philippines manages a more aggressive call pacing while complying with the Ofcom regulations with a smarter solution from Drishti</description>
  <link>http://www.przoom.com/news/66749/</link>
  <pubDate>03/16/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Drishti Launches Ameyo Ensure for Next Generation Insurance Selling Enterprises</title>
  <description>PRZOOM - Newswire (press release) - 03/11/2010, Gurgaon, Haryana India - Drishti-Soft announces their brand new product Ameyo Ensure - the smart solution for any nextgen enterprise engaged in Insurance sales</description>
  <link>http://www.przoom.com/news/66529/</link>
  <pubDate>03/11/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Answering Service Switches to Google Apps for Business</title>
  <description>PRZOOM - Newswire (press release) - 03/09/2010, Tampa, FL United States - Answering Service changes from Microsoft productivity suite to Google Apps for Business to improve efficiency and cut costs</description>
  <link>http://www.przoom.com/news/66388/</link>
  <pubDate>03/09/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>U.S Contact Centers Handled 6.6 Billion Complaints in 2009 Finds ContactBabel</title>
  <description>PRZOOM - Newswire (press release) - 03/03/2010, Sedgefield, Co Durham United Kingdom - Research published by ContactBabel, the contact center industry analysts, has found that US contact centers handled 6.6 billion complaints in 2009. However, the vast majority of complaints received were caused by problems outside the contact center</description>
  <link>http://www.przoom.com/news/66029/</link>
  <pubDate>03/03/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Promero Names Vice President of Sales</title>
  <description>PRZOOM - Newswire (press release) - 02/26/2010, Pompano Beach, FL United States - Promero, an Oracle Certified Partner, announced today the promotion of Mr. Jorge Gordon. Mr. Gordon succeeds Mr. Cameron Holden as the VP of Sales effective March 1</description>
  <link>http://www.przoom.com/news/65775/</link>
  <pubDate>02/26/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Drishti-Soft Implements A Complex Rural IVRS to Enable Multi-lingual Info-line for Farmers Across India</title>
  <description>PRZOOM - Newswire (press release) - 02/26/2010, Gurgaon, Haryana India - Drishti-Soft becomes technology partner for a robust information system targeting rural India. More than 72.4% of Indian population lives in rural areas</description>
  <link>http://www.przoom.com/news/65679/</link>
  <pubDate>02/26/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Winners Honored in 2010 Stevie Awards for Sales and Customer Service</title>
  <description>PRZOOM - Newswire (press release) - 02/25/2010, Cherry Hill, NJ United States - Some of the world’s most influential and innovative business talent found itself in the spotlight Monday (February 22) as the 4th Annual Stevie Awards were presented at Miami Beach’s Eden Roc Renaissance Hotel</description>
  <link>http://www.przoom.com/news/65716/</link>
  <pubDate>02/25/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Contact Center Outsourcing Services Expand to Accommodate Complex BPO Services in Latin America Finds Frost &amp; Sullivan</title>
  <description>PRZOOM - Newswire (press release) - 02/25/2010, Buenos Aires,  Argentina - The varying levels of competition and market maturity among countries has livened up the diverse Latin American market for contact center outsourcing</description>
  <link>http://www.przoom.com/news/65723/</link>
  <pubDate>02/25/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Knowlagent Survey Finds Call Centers Ready to Invest in 2010</title>
  <description>PRZOOM - Newswire (press release) - 02/23/2010, Alpharetta, GA United States - Benchmark study finds call centers ready to invest in processes and technology to improve agent performance and efficiency post-recession</description>
  <link>http://www.przoom.com/news/65572/</link>
  <pubDate>02/23/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Customer Consulting Helps the Water Industry Improve Levels of Customer Satisfaction</title>
  <description>PRZOOM - Newswire (press release) - 02/18/2010, St Albans, Herts United Kingdom - Simon Rustom, of customer and change management specialists Customer Consulting Ltd has welcomed the Ofwat consultation document which proposes regulations to correlate standards of customer service with cash for water utility companies</description>
  <link>http://www.przoom.com/news/65316/</link>
  <pubDate>02/18/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Answering Service 'Goes Green' with Remote Operators</title>
  <description>PRZOOM - Newswire (press release) - 02/18/2010, Tampa, FL United States - Answering service encourages their employees to work from home as part of a more environmentally conscious business plan</description>
  <link>http://www.przoom.com/news/65329/</link>
  <pubDate>02/18/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Expanding its Award-Winning Services in Massachusetts AnswerNet Acquires Exchange Network, Inc.'s Assets</title>
  <description>PRZOOM - Newswire (press release) - 02/17/2010, Willow Grove, PA United States - Company welcomes Billerica, MA answering service into its family of call centers</description>
  <link>http://www.przoom.com/news/65225/</link>
  <pubDate>02/17/2010</pubDate>
  <category>Customer Service/Call Center</category>
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  <title>Drishti’s Ameyo Communication Suite Integrates with SugarCRM</title>
  <description>PRZOOM - Newswire (press release) - 02/15/2010, Gurgaon, Haryana India - Drishti-Soft announces interoperability of SugarCRM and Ameyo as a cost-effective on-demand advanced CRM technology for small, medium and large enterprises</description>
  <link>http://www.przoom.com/news/65056/</link>
  <pubDate>02/15/2010</pubDate>
  <category>Customer Service/Call Center</category>
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