Verint® Systems, Inc. today announced that a leading global event ticketing agency for concerts, theater productions, sporting events and other activities is implementing its 5th-generation workforce optimization software, including Impact 360® Quality Monitoring™, PCI encryption, desktop analytics and eLearning. The software will be used across multiple sites and support more than 1,000 customer service representatives, including the organization's blended staffing model comprised of contact center and remote agents.
With a focus on putting customers first, the organization invested in Verint technology in April 2011 to help enhance customers' experiences, meet compliance requirements and advance the business' operational efficiencies. Once the Impact 360 deployment is complete, the agency will benefit from leveraging interaction recording to better meet quality and processing standards, maximize resources, support and advance its distributed workforce, and take customer experiences to the next level. The robust software also will provide the organization with secure end-to-end encryption and advanced desktop analytics to help comply with PCI DSS 2.0. This helps automatically avoid capture of PCI-defined Sensitive Authentication Data based on agent desktop events, as well as protecting allowable consumer data, for the secure transaction experience that its customers trust.
"We are delighted to be partnering with this market-leading entertainment organization to support its efforts around enhancing processes, investing in the success of its staff, and delivering world-class experiences to customers," says Steve Weller, senior vice president, Americas, Verint Witness Actionable Solutions. "This organization will be using Verint's latest software to meet its needs. From quality assurance and PCI compliance, to employing better internal processes and prioritizing front-line agent development, each are key for excelling in today's consumer markets."
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization ™-comprised of quality monitoring and recording, voice of the customer analytics (including speech analytics, text analytics and customer feedback surveys), desktop and process analytics, workforce management, performance management, eLearning, coaching and more-serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today's customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries-including over 85 percent of the Fortune 100-use Verint solutions to capture, distill and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT."
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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