Oracle announced that Hughes Telematics, Inc. (HTI) – a leading provider in next generation connected services – successfully extended its operations to a new consumer business model with Oracle’s Unified Customer Relationship Management (CRM) and Billing and Revenue Management (BRM) Solution.
Oracle’s Unified CRM and BRM Solution is a high-availability, pre-integrated and configurable solution that enabled HTI to expand its business model to deliver connected services, customer support and billing direct to consumers.
To support the high volume of subscriptions expected, HTI needed a sophisticated billing system to integrate with its existing Oracle's Siebel CRM and Oracle E-Business Suite Release 12 systems. It then completed the deployment in less than 100 days to offer these services on new-year models of a major motor vehicle brand.
HTI wanted to adopt a flexible, commercial-off-the-shelf architecture that is easy to deploy, maintain and upgrade. It selected Oracle Communications Billing and Revenue Management due to Oracle’s market leadership and the product’s proven scalability.
With the integrated Oracle Solution, HTI realized many benefits, including:
• Greater scalability to handle an increase in the volume of subscriptions, which grew from a handful of enterprise customers to hundreds of thousands of individual consumer customers;
• Decreased time needed to bring new offers to market from 14 days to one day by leveraging Oracle Communications Billing and Revenue Management’s flexible product modeling functionalities and the automatic synchronization of offers across systems supported by the Oracle Unified CRM and BRM solution;
• Enabled HTI to expand its business model and enter into new markets, which accounted for millions in additional revenues, without disrupting existing offerings;
• Reduced total cost of ownership and implementation risk by deploying a solution with out-of-the-box functionality;
• An open architecture that enabled easy integration with partner systems to receive external order feeds;
• Flexible billing and charging capabilities with Oracle Communications Billing and Revenue Management to support variable billing models, as well as introduce more complex bundled offerings.
With the implementation, HTI was able to guarantee high availability of its software, hardware and network while simultaneously expanding services to its customer base.
HTI worked with Oracle Communications Consulting and Oracle Partner IBM Consulting to complete the implementation in 100 days.
The integrated solution also consists of Oracle Fusion Middleware components including Oracle Application Integration Architecture for Communications and Oracle SOA Suite, as well as Oracle Contact Center Anywhere and Oracle Business Intelligence Enterprise Edition.
To learn more about HTI’s implementation, please attend its session at Oracle OpenWorld on Thursday, October 6 at 12 pm. The session,“Hughes Telematics Delivers M2M: Differentiating Customer Experience through Unified CRM and BRM” will take place at the Palace Hotel, Rose Room.
“As we looked to expand our offerings to new channels, Oracle Communications Billing and Revenue Management was the ideal choice as it integrated with our existing infrastructure, was easy to implement and provided the scalability necessary to handle an influx of new subscribers,” said David Cook, IT director, Hughes Telematics, Inc.
“As communications and machine-to-machine service providers continue to expand their business models and subscribe new customers, they must maintain an integrated back-end infrastructure that enables efficient and streamlined business and customer management processes. Considering Hughes Telematics already maintained an extensive Oracle environment, implementing Oracle Communications Billing and Revenue Management and integrating it via Oracle’s Unified CRM and BRM Solution was a natural complement, and we were pleased to help HTI get up and running in such a short timeframe so the company could take advantage of new business opportunities,” said Bhaskar Gorti, senior vice president and general manager, Oracle Communications.
About Oracle OpenWorld
Oracle OpenWorld San Francisco, the information technology event dedicated to helping businesses optimize existing systems and understand upcoming technology breakthroughs, draws more than 45,000 attendees from 117 countries. Oracle OpenWorld 2011 (oracle.com/openworld) offers more than 2000 educational sessions, 400 product demos, exhibitions from 475 partners showcasing applications, middleware, database, server and storage systems, industries, management and infrastructure - all engineered for innovation. Oracle OpenWorld 2011 is being held October 2-6 at The Moscone Center in San Francisco. Watch Oracle OpenWorld live on YouTube for keynotes, sessions and more at youtube.com/oracle.
About Oracle Communications
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Janice Hazen, O’Keeffe & Company
P: +1.443.759.8151 / E: jhazen[.]okco.com.