Bomgar, the worldwide leader in secure, enterprise remote support solutions, has won the Southeastern Software Association Impact Award in the Independent Software Vendor category. Presented by the Technology Association of Georgia (TAG), the SSA Impact Awards recognize companies and their teams who demonstrate the best, most innovative leadership of the technology industry and build great software solutions that have a meaningful impact on their business or community.
Bomgar was honored for the latest version of its award-winning remote support solution, Bomgar 11.1. With new capabilities designed to increase technician productivity and extend support to and from mobile devices, Bomgar 11.1 enables IT organizations to deliver world-class support to nearly any system or device. The new version adds support for Android mobile devices, in addition to iPhones, iPads, BlackBerry and Windows Mobile devices. Bomgar 11.1 also includes the Bomgar iPad Rep Console, which allows reps to support end-users from an iPad. In addition, the updated version optimizes IT operations and management with new cutting-edge analytics, and streamlines integrations with Help Desk and CRM solutions. Finally, Bomgar 11.1 continues Bomgar's unmatched commitment to security with new compliance features and safeguards.
With Bomgar, IT support departments can decrease on-site visits, improve first call resolution, and respond effectively to peaks in demand. Today more than 5,500 organizations across 65 countries are using Bomgar to increase technician productivity, speed issue resolution and improve overall customer satisfaction.
"Bomgar 11.1 continues our commitment to delivering the most versatile and secure remote support solution on the market," said Joel Bomgar, founder and CEO of Bomgar. "We're extremely honored to win the TAG SSA Impact Award in the Independent Software Vendor category and to be recognized for our innovation. This achievement further validates our focus on improving tech support for enterprises around the world."
Award winners and finalists were honored in Atlanta on Wednesday, September 28, 2011 during the TAG SSA awards dinner and presentations.
About TAG SSA
TAG SSA's mission (tagonline.org) is to be the leading resource for software and information technology for executives and professionals to connect and develop business opportunities. The SSA strives to be the catalyst to drive economic growth of the software and information technology industry by attracting and supporting the advancement of innovative companies, talent and capital in the region.
About The Technology Association of Georgia (TAG)
The Technology Association of Georgia (tagonline.org / TAGthink.com) is the leading technology industry association in the state, serving more than 14,000 members and hosting over 170 events each year. TAG serves as an umbrella organization for 30 industry societies, each of which provides rich content for TAG constituents. TAG's mission is to educate, promote, and unite Georgia's technology community to foster an innovative and connected marketplace that stimulates and enhances a tech-based economy. The association provides members with access to networking and educational programs; recognizes and promotes Georgia's technology leaders and companies; and advocates for legislative action that enhances the state's economic climate for technology. Additionally, the TAG Education Collaborative (TAG's charitable arm) focuses on helping science, technology, engineering and math (STEM) education initiatives thrive.
Bomgar (bomgar.com) is the worldwide leader in secure, appliance-based remote support solutions. The company's award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system - Windows, Mac, Linux, BlackBerry, Android, the iPhone, iPad and most versions of Windows Mobile, regardless of their location. More than 5,500 companies around the world have deployed Bomgar's enterprise-class solutions to rapidly transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, San Francisco, Washington D.C., Paris and London. In 2010, Bomgar was named one of the fastest-growing technology companies in America by Deloitte.