Echopass Corporation today announced that it will again be sponsoring and exhibiting its EchoSystem™ suite of cloud-based contact center applications at the 2011 Gartner Symposium ITxpo. This year’s Symposium ITxpo will be held October 16-21, 2011 at the Walt Disney World Dolphin and Swan Resorts in Orlando, Florida. Featured Mastermind keynote speakers at the event include Robert B. Carter, Chief Information Officer of FedEx Corporation and Paul Maritz, Chief Executive Officer of VMware. Echopass will be exhibiting at booth 407.
Gartner is the world’s leading information technology research and advisory company, and has held its annual Symposium ITxpo for the last twenty one (21) years. The Symposium conference sessions provide key industry and technology insights, peer executive networking, IT solutions, and connection to the Gartner analysts for over 7,000 CIOs and other high level IT business executives that will be attending.
CLIENT CASE STUDY AND ENHANCED APPLICATION ANNOUNCEMENT
During Gartner Symposium ITxpo, Echopass client The Hartford Insurance Group will be presenting a complete case study on the significant improvements they have realized from an enterprise-wide deployment of a mission critical cloud-based solution for their contact center operations. The case study will be presented by two of The Hartford’s key senior executives and showcased during the Gartner Business Process Improvement track on Tuesday October 18, 2011 at 8:15 AM.
At the conference, Echopass will be announcing the general availability of a new productivity application to further enhance customer satisfaction for inbound contact center callers. The new service enables inbound callers confronted by delayed answer times to continue their existing activities and dynamically select how they prefer to be contacted once an agent becomes available. The application will be on display at the Echopass booth.
“We are excited to return once again to sponsor this year’s Gartner Symposium ITxpo,” said Rob Farris, Chief Marketing Officer of Echopass. “This year’s theme of ‘Re-imagine IT; Leading from the Front’ is key for today’s ever changing and challenged IT organizations, and synchronizes well with our own key client strategies of business transformation, driving operational efficiencies, and improving customer satisfaction through the effective use of their contact centers. Many of our key clients attend the Gartner conference and we are pleased to have the opportunity to work with them in Orlando on their evolving business strategies,” said Farris.
About Echopass Corporation
Echopass (echopass.com) is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please visit cloud-based contact centers at echopass.com or call 1-888-622-5345.
Gartner, Inc. (Gartner.com) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to 60,000 clients in 10,800 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,300 associates, including 1,200 research analysts and consultants, and clients in 80 countries.
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