Verint® Systems, Inc. today announced the launch of its Fall 2011 "Verint Community LIVE" workshop series.
Verint Community LIVE is comprised of a series of educational, interactive events designed specifically for today's contact center and enterprise leaders and executives. The complimentary half-day sessions provide a venue where attendees can exchange ideas, explore rising trends, engage in a host of networking opportunities, and take in new ideas and creative practices from peers representing a wide variety of backgrounds and industries.
This fall's event series also will profile success stories, best practices and tips for excelling through today's rapidly evolving communications channels, including social media, and across the full range of customer service, operations and other customer-focused parts of the business. Key themes will cover the evolution of enterprise workforce optimization; the rise and power of voice of the customer analytics; the impact of the back office in the customer service operations equation; contact center and enterprise creative strategies; and a host of take-away best practices that can be put into action. Additionally, Verint Community LIVE will feature unique "executive idea exchange" and leadership tracks.
Now in its third year, the popular workshop series will take place in cities across North America. Dates and venues include Toronto, September 27; Dallas, October 6; Atlanta, October 11; Rosemont, Ill., October 12; New York City, October 26; and Santa Clara, Calif., November 2.
Throughout the multi-city workshop series, event highlights and attendee perspectives will be available via Verint's social media channels. Follow us on Facebook at facebook.com/verint, and on Twitter at twitter.com/#!/verint, where you can participate in the conversations using the hash tag #VerintLive.
Verint Community LIVE sponsors include such organizations as Execs in the Know and CRMXchange.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization™—comprised of quality monitoring and recording, voice of the customer analytics (including speech analytics, text analytics and customer feedback surveys), desktop and process analytics, workforce management, performance management, eLearning, coaching and more—serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time™ to advance service excellence across today's customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT."
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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