Based on its recent analysis of the oil & gas downstream distribution automation solutions market, Frost & Sullivan recognizes Implico with the 2011 Global Frost & Sullivan Award for Customer Value Enhancement. It offers holistic and open software solutions that address diverse challenges, while also delivering clear key performance indicator (KPI)-oriented operational improvements to its customers. Leading oil and gas companies have benefited through implementation of Implico's software and vouch for the performance improvement metrics delivered by the solution.
"Implico understands the end customer's process and requirements, which enable it to provide an enhanced value proposition, consistently delivering innovative software solutions that cater to the diverse requirements of oil and gas downstream customers," says Frost & Sullivan Research Analyst A. S. Udaya Kumar. "Domain expertise and industry-leading KPI's delivered through its solutions, coupled with a customer-centric approach, have not only facilitated new market opportunities for Implico, but also led to consistent growth rates of about 12-18 percent per year."
Implico's offerings include OpenTAS; a SAP endorsed multifunctional software solution that is differentiated through its scope encompassing the entire downstream oil and gas supply chain. It has two main modules – OpenTAS TMS (Terminal Management System) and OpenTAS RDM (Replenishment and Distribution Management) – and can be customized, which makes it a versatile, demand responsive offering. The company's SAP Oil & Gas Secondary Distribution (OGSD) solutions further ensure seamless integration of diverse components of oil and gas distribution operations. These products have enabled end users to achieve supply chain optimization and improve decision making capabilities; thereby, reducing operational expenditure in the range of 20-25 percent over baseline performance.
An outstanding product feature of OpenTAS is the ability to not just act as a local or central installation, but to be used as a cloud service. Implico also addresses the security concerns of its end users through its industry proven hand-key module that controls access to the facility by means of fraud-resistant, biometric identification, and providing real-time monitoring of terminal operations, product, and truck movement.
Implico's Integrated Dispatch Management (IDM) also facilitates efficient route planning and delivery mechanisms. It has the capability of delivering faster truck turnaround times and nearly 12 percent reduction of fleet size, facilitating maximum utilization of resources. This software platform reduces the planning and dispatch time by 80 percent.
The ingenuity of the organization's product development process is reflected in its ability to focus on details. For instance, OpenTAS integrates Europe's Excise Movement and Control System (EMCS) excise tax and customs requirements to its software, ensuring rapid clearance, and processing time for oil products across the European borders.
Overall, Implico's vendor agnostic software solutions enable oil companies to implement multi-vendor hardware products, as it acts as a system integrator to seamlessly integrate with diverse software platforms. With its culture of engaging customers, business partners, and internal assets in the product development phase, the company has been able to deliver standard software solutions that are appreciated as tailor-made to suit the unique requirements of customers.
"The fact that Implico is the only terminal management & automation software solution provider in the world to be a SAP endorsed business partner explains the organization's focus on delivering customer value," concludes Uday.
For creating value through innovative technology and for its understanding of customer requirements that enable it to be one of the leading software solution providers in the oil and gas downstream segment, Implico is the worthy recipient of Frost & Sullivan's 2011 Customer Value Enhancement Award in the global oil & gas downstream distribution automation solutions market.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention, and ultimately customer base expansion.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
As an international consulting and software company, Implico supports oil and gas companies worldwide in optimizing their business processes. The company was founded in 1983. Headquartered in Hamburg, Germany, the Implico Group has subsidiaries in the UK, Malaysia, Switzerland and the US. The company's main business area is the oil industry. Along with high quality consulting services, Implico offers two main standardized products: the in-house developed software, SAP® OGSD and the complete logistic solution for Terminal Management and Service Station Replenishment, OpenTAS®. The company focuses also on the municipal and private waste, and recycling industry.
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