Drishti, a leading communication solutions vendor bags the prestigious TMC Labs Innovation Award 2011. The award organized by TMC, a global media company is presented by Customer Interaction Solutions magazine. Drishti won the award for its Ameyo Communication Suite - the contact center software powering millions of customer interactions across the globe.
The TMC Labs Innovation Awards are presented to product innovations in the ICT (Information Communication Technology) domain. Uniqueness of features, significance of their contribution to the industry and commercial viability become the deciding factors for short listing of the winning products.
In the words of Rich Tehrani, CEO, TMC - "New companies, new products and new services in the CRM and call center industry are being created all the time. The TMC Labs Innovation Award distinguishes the companies that make significant contributions in the advancement of the CRM and contact/call center industry."
"Drishti is pleased and honored that Ameyo Contact Center Suite has been recognized by TMC Labs Innovation Award 2011." said Sachin Bhatia, Co-founder, Drishti-Soft Solutions. "The Contact Center solutions market followed a fixed line approach which clearly ignored the challenges faced by emerging markets. However, with dynamic economic forces and ever-evolving business environment, innovation is a dire need. Our approach is simple - work closely with the customers, understand the nitty-gritty of their business and come up with solutions that add unmatched efficiency and value. Today, Ameyo is behind some of the most complex and innovative business processes, and we are determined to take it further." - adds Sachin.
Ameyo defies the legacy hardware approach. It is an IP-based solution that brings the most comprehensive feature set to power communications processes for today's consumers. Besides, automating routine operations, Ameyo provides for complete business process mapping. The solution is built-from a very agile, flexible platform that can be scaled up, enhanced, and packaged as desired. Enterprises get the power to implement innovative strategies and complete control of entire customer interactions cycle. The solution has won appreciation from both the users as well as top industry bodies. The 2011 TMC Labs Innovation Award only adds to its credentials.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, InfoTECH Spotlight and Next Gen Mobility, premiering in September 2011, magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
About Customer Interaction Solutions Magazine
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.