ConnectWise, developer of the leading business management solution designed exclusively for IT service providers, VARs and MSPs, today announced it has expanded its ConnectWise Support service hours to 24/7/363 in order to better assist partners worldwide. The new “round the clock” email and phone support is provided by support professionals in their Tampa, Florida office.
“ConnectWise partners know their work doesn’t end at five o’clock, and with 24/7 support engineers, we’re ready to respond day or night to any emergency and high priority issue,” said Earl Provin, ConnectWise Director of Support Services. “With the addition of round-the-clock support, from our headquarters in Tampa, our partners can receive world-class technical support whether it’s 2 pm. or 2 am.”
ConnectWise’s support team consistently scores over 90 percent on partner satisfaction surveys, and is often able to close service requests in less than 24 hours. As the ConnectWise partner base continues to grow worldwide, the company has put increased focus on global service and support. Recently ConnectWise expanded its earliest support shift to 5 am. Eastern time based to better serve European partners. Based on three-year sales growth of 95 percent worldwide, ConnectWise was just named to the annual 2011 Inc. 5000 list of fastest-growing private companies.
ConnectWise chat support hours will remain the same and are available Monday through Friday between 5 am. to 11 pm. Eastern time, and 4 pm. to 11 pm. on Saturday and Sunday. As in the past, support services will be closed Christmas Day and New Year’s Day, and ConnectWise partner training sessions will continue to be held between the hours of 8 am. and midnight EST.
For the ConnectWise Support portal, including ConnectWise documentation, community forums, and partner support services, please see connectwise.com/help
Designed exclusively for the IT Channel, ConnectWise (connectwise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 57,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.
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