Free press releases distribution network?

Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Echopass Recognized by Frost & Sullivan as the Market Leader of Hosted ACD and Hosted Agent Performance Optimization - Echopass recognized by Frost & Sullivan as the Market Leader of Hosted ACD and Hosted APO in the Highly Competitive North American Cloud-Based Contact Center Solutions Market
Echopass Recognized by Frost & Sullivan as the Market Leader of Hosted ACD and Hosted Agent Performance Optimization

 

PRZOOM - /newswire/ - Mountain View, CA, United States, 2011/09/06 - Echopass recognized by Frost & Sullivan as the Market Leader of Hosted ACD and Hosted APO in the Highly Competitive North American Cloud-Based Contact Center Solutions Market.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

The company's competitive strategies and customer value initiatives make Echopass the hosted solution provider of choice for enterprises

Based on its recent analysis of the hosted automatic call distributor (ACD) and hosted agent performance optimization (APO) markets, Frost & Sullivan has recognized Echopass Corporation (Echopass) with the 2011 North American Frost & Sullivan Award for Market Share Leadership.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in capturing the highest market share within its industry. The award recognizes the company's leadership position within the industry in terms of revenues or units, as specified.

For establishing itself as a market leader through demonstrated robustness in delivering cloud-based solutions at par with enterprise-class premise systems and applications, but with a utility-based hosted, cloud delivery, and pricing model, Echopass is the recipient of the 2011 Frost & Sullivan Market Share Leadership Award for hosted ACD and hosted APO markets.

ROBUST CLOUD-BASED ENTERPRISE SOLUTIONS
"As the market leader in both ACD and APO markets, Echopass demonstrates the robustness of its hosted contact center solutions for large enterprises," said Frost & Sullivan Research Director Ashwin Iyer. "The company's decade plus track record of success in some of North America's largest and most sophisticated contact centers stands out in the market. Its key enterprise clients include American Express, GlaxoSmithKline, Aon, Overstock.com and The Hartford Insurance Group."

Echopass offers cloud-based contact center services from its three North America-based data centers that are fully integrated and backed by service level agreements (SLAs). These data centers have multiple carrier access, industry-leading security, redundancy and reliability as key deliverables to the company's clients. Main industry verticals for Echopass include health care, financial services, insurance, hospitality, consumer goods, transportation, government and retail.

"Customers are increasingly looking to knit together the spread of applications they use in their contact centers," said Iyer. "Echopass has combined its own applications with those of its partners and integrated them in a way that makes it easy for clients to deploy, run and maintain complex hybrid environments."

These applications sit on top of Echopass' underlying Symmetry platform, which has Genesys as its core call routing and CTI combined with other best-of-breed partner components such as Verint, Microsoft, Nuance and IBM. Echopass integrates these and other leading technologies and applications into its services, and then delivers the end-to-end complete solution through the cloud model. Echopass sells directly and through partners. Its go-to-market partners include Voxify, Maximus, CSC, Voice Curve, Medicall, ATS, Verizon, Sprint, XO, Level 3, RightNow, and Salesforce.com/.

CONTINUOUS FOCUS, INNOVATION AND EXECUTION
"Echopass has earned its reputation on its ability to deliver a very high level of secure service on a continuing basis, in order to win over the important buyers in and outside the contact center–business leaders and IT professionals who need assurance that critical contact center applications can reliably be delivered from the cloud," said Iyer. "In order to do that, Echopass'

SLAs guarantee the entire end-to-end platform availability, 24x7 customer support, performance, and reliability, including partner components and carrier services provided by Echopass with 99.95 percent SLA commitments."

Overall, Echopass has demonstrated a continuous focus and execution of its vision to provide unmatched depth and breadth of functionality, integration and system performance. Echopass' emphasis on reliability and enterprise-class performance has made it the hosted solution provider of choice for existing clients as well as new large enterprise prospects currently served by on premise contact center solutions that are making the move towards hosted, cloud services.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.

About Echopass
Echopass (echopass.com) is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please visit cloud-based contact centers or call 1-888-622-5345.

About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.

Contact:
Rob Farris, Chief Marketing Officer
Echopass Corporation
P: 801.559.8680 / E: rob_farris[.]echopass.com.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Echopass Recognized by Frost & Sullivan as the Market Leader of Hosted ACD and Hosted Agent Performance Optimization

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Frost & Sullivan | Echopass
Contact: Mireya Espinoza 
210-247-3870 mireya.espinoza[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Customer Service/Call Center Most Recent Related Press Releases:

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre
Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  Triggr & Bloom

Visit  BizJobs.com

Visit  La Bella Bakery Artisan Bakery Arizona







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today