PRZOOM - /newswire/ -
Pune, Maharashtra, India, 2011/09/02 - Xponential partners with DeAtlantic to deliver innovative, value-creating customer acquisition & management programs to its clients in India & North America. Also announces expanded facilities & growth plans.
Headquartered at Pune, Xponential - a start-up in the customer acquisition & management area announced expanded facilities in Mumbai through a strategic partnership with DeAtlantic.
“There is clearly visible lacuna in the customer acquisition, management & support space today - that’s where we got our start and we will continue to grow in that direction,” said Kartik Anand, Xponential’s Founder & Managing Director. “with an immediate focusing on SMB segment, we create boutique B2B & B2C pre-sales & customer service programs driving efficiency & guaranteed results. We aim to continue our growth with a mission to use our team’s in-the-trench experience to the benefit of our clients and their customers.” Anand added.
“In our endeavour to create unprecedented value, we have tied-up with DeAtlantic, a leading and prominent name in the call centre infrastructure space,” Anand noted. “This strategic tie-up will not only boost our handling capacity but also fuel our growth plans that are set for 2011-2015. Xponential’s time-tested methodologies & processes will unite with their infrastructure to deliver one of the best solutions for our clients in India & US. Also, our business to business customer acquisition & customer support services will have unique hybrid delivery models spread across Mumbai & US, which also they will support”
On this strategic tie-up, DeAtlantic’s Chief Managing Director Bhavesh Senghani added,“We are pleased and extremely excited about this partnership. As a partner to Xponential, we look forward to growing in to other areas and emerging markets of the world. Our infrastructure & technology is robust and is scalable to support 400+ seats in the immediate term, expandable to 1200 seats by 2011 end.” Director Jijoy Joseph added,“Our partnership demonstrates a JV-like approach by using a combination of an equity infusion & infrastructure provider relationship.”
Xponential also announced their growth to exceed a 500 people mark by mid-2012 with immediate focus on sales support & customer management services. In the current yearly growth plan, they are introducing Finance & Accounting & HR processes outsourcing business units by December, this year. Currently on a hiring spree, Xponential is on-boarding some very experienced hands from the industry.
Xponential (xponential.in) is an innovative Customer Management company. It provides value-creating services in the areas of pre-sales, customer acquisition, customer management & other business process & technology related services. Xponential drives a data driven focus on prospects & customer needs with technological innovation and certified operational excellence to deliver customized solutions to companies around the world. These solutions are driven through strong analytics and very well trained resources to ensure rewarding experience for customers and prospects. The end result is lower cost and higher efficiency with enhanced efficiencies for your internal teams.