ELEKS Software, a global provider of advanced software development, localization and testing services, today announced that it has officially achieved three Gold Certifications from Microsoft through Microsoft’s newly revised Partner Network in the following competencies: Software Development, Web Development and Independent Software Vendor (ISV). The “Gold” designation is the highest competency level obtainable from Microsoft. By achieving these distinct Gold competencies, ELEKS continues to demonstrate its ability to meet its customers’ evolving and increasingly challenging needs in today’s dynamic business environment, as well as to further prove its credibility in providing a wide variety of services for its customers.
ELEKS has been a Microsoft Gold Certified partner since 2006. To earn a Microsoft Gold Competency, organizations are required to complete a rigorous set of tests to prove their level of technology expertise, have the appropriate number of Microsoft Certified Professionals, and most importantly, submit customer references and have them provide a rating of the organizations commitment to customer satisfaction via an annual Customer Satisfaction Survey (CSAT). The CSAT survey, administered by a third party company that specializes in surveys for Microsoft, administers these surveys to 1) validate the customer feedback, 2) to make sure that the data has not been tampered with and 3) to verify that the data truly reflects how the customer had been dealt with over the past year.
The Microsoft Partner Program has recently made a number of changes to the certification process. Companies are now able to earn either Gold or Silver competency in numerous categories for individual competencies. This helps companies focus on their primary business specializations and better distinguishes and differentiates their unique skills and areas of expertise for existing and prospective customers.
“The new requirements for Gold Microsoft Competencies renew ELEKS’ reputation as one of the leading Microsoft technology service providers,” said Oleksiy Skrypnyk, CEO of ELEKS Software in Lviv, Ukraine. “Our customers, who rely on complex and robust software platforms based on Microsoft standards, will be assured that they are dealing with one of the largest, most experienced and dedicated Microsoft software development companies in the industry.”
100% Customer Satisfaction Earned in Microsoft Customer Survey
As part of Microsoft’s Partner Program, a Customer Satisfaction Survey was sent to ELEKS’ customer base. The questions asked were specifically designed to measure ELEKS’ customers’ overall satisfaction with its services and the impact of cooperation with ELEKS on their business. According to the survey results, ELEKS earned a resounding 100% customer satisfaction rating for software development expertise, services provided and personal relationships with the company, as well as support after software services had been rendered to the customer. Remarkably, this was the third year in a row where ELEKS has earned a perfect score in customer satisfaction. “Like most companies in our industry, repeat business is an important component of our overall revenues,” noted Tony Clarey, Vice President of Global Sales and Marketing, ELEKS Software. “We have several important customer relationships that span 6-8 years or longer. If we want those customers to stay with us and refer us to new customers, we need to keep them happy. It’s something we focus on.”
About ELEKS Softwar
ELEKS Software (eleks.com) is a global organization delivering software, localization, testing and web design services for diverse markets in the USA and Europe. ELEKS Software specializes in software solutions for the Finance, Banking, Insurance and Healthcare industries, among others. Customers rely on the exceptional experience and talent of the employees of ELEKS Software to facilitate the delivery of high quality services and solutions.
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