Based in China’s northeastern province of Liaoning, Bank of Fushun has a formidable reputation among China’s city commercial banks. At the end of 2010, Bank of Fushun’s total assets had reached 17.89 billion Yuan, and the bank is one of the fastest growing commercial banks in China.
Mr. Bi Guojun, Chairman of the Board and President of Bank of Fushun, attributes the bank’s success to a renewed emphasis on personalised customer service and believes the newly implemented FIS eCAS2 solution will play a major role in helping the bank achieve its growth and operational objectives.
“City commercial banks in China are adding branches as they expand beyond their home cities. But some have been held back by aging banking systems unable to meet the demands of cross-regional operation in terms of system architecture, processing capabilities, scalability and business scope,” Mr. Bi said. “A bank that does not have an enabling technology platform has lost the game before it even starts. Replacing an existing core system with an advanced solution such as eCAS2 was a major exercise, but it was essential to ensure the future health and development of the bank.”
The bank can now bring new products to market more efficiently and can offer customised services, rates and fees to its customers. The solution has also allowed the bank to extend its service channels to include SMS and telephone banking with electronic banking being added later this year. FIS eCAS2 provides full support for the bank’s deposits, loans, payments and cards, treasury, intermediary and settlement, and wealth management businesses, and its customer-centric design facilitates cross-selling across these multiple business lines.
“eCAS2 has been designed specifically to meet the operational and compliance requirements of the fast-growing and highly-competitive Chinese banking market. The system has allowed Bank of Fushun to overhaul many of its operations and as a result service at the branches is faster and more streamlined, thus improving overall customer experience,” said Raja Gopalakrishnan, group managing director, Asia and chief operating officer, International, FIS.
FIS (fisglobal.com) is the world’s largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 100 countries. Headquartered in Jacksonville, Fla., FIS employs more than 32,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions. FIS is ranked 426 on the Fortune 500, is a member of Standard & Poor’s 500® Index and consistently holds a leading ranking in the annual FinTech 100 list.
About Bank of Fushun
Bank of Fushun (bankoffs.com.cn) was established in June 1998 as Fushun City Commercial Bank. The bank currently has 925 employees and owns 50 business branches and 5 management sub-branches, with a Head Office managing 16 different divisions. It has been expanding rapidly with the bank’s total deposit base rising 125 percent to 15.3 billion Yuan over the past two years, while total loans increased 147 percent to 8.41 billion Yuan during the same period. At the end of 2010, Bank of Fushun’s total assets had reached 17.89 billion Yuan.
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For More Information:
Mary Waggoner, SVP, FIS Investor Relations
P: 904.854.3282, E: mary.waggoner[.]fisglobal.com.
Tony Martin, Portfolio Communications
P: +44 207 240 6959, E: tony.martin[.]portfoliocomms.com.