Free press releases distribution network?

More news: Software
Agency / Source: Altitude Software

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



National Bank of Oman Heightens Customer Service Standards with Altitude - The Muscat-based bank increases operational efficiencies and cements its image of excellence in the GCC with best-in-class contact centre - Altitude.com
National Bank of Oman Heightens Customer Service Standards with Altitude

 

PRZOOM - /newswire/ - Muscat, Sultanate of Oman, United Arab Emirates, 2011/07/19 - The Muscat-based bank increases operational efficiencies and cements its image of excellence in the GCC with best-in-class contact centre - Altitude.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

National Bank of Oman (NBO), the first local bank in the Sultanate of Oman, has extended its contact centre operations to handle the fast-paced growth of its telebanking operations. Located in Muscat, NBO’s contact centre is powered by the Altitude Software solution which provided the Omani financial institution with a wealth of advanced IP contact centre features, such as voice portal, and a unified centralized monitoring, queuing, routing and reporting.

Banking on customer service excellence
National Bank of Oman’s increased contact centre capacity was necessary to meet strong customer demand. The contact centre today handles an average of 3,000 customer interactions per day and operates 24 hours a day, 7 days a week, 365 days a year. One of the main objectives of building a best-in-class contact centre was to increase operational efficiencies and cement NBO’s image of excellence in the region.

National Bank of Oman (NBO), the first local bank in the Sultanate of Oman, was founded in 1973 and is one of the leading banks in Oman. The bank serves its customers in Oman through 70 branches and 177 ATMs and CCDMs. NBO offers a complete range of corporate, retail, Islamic, and investment banking services. “Our aim is to continue enhancing the Bank’s profile and reputation in the Gulf region and to be recognized as a premier retail, corporate and private banking institution by offering innovative products and services, and using state-of-the-art service delivery systems,” commented Mr. Salaam Said Al Shaksy, NBO Chief Executive Officer.

Delivering tangible benefits
Using Altitude solutions NBO’s service representatives are able to answer customer inquiries regarding the bank’s various products and services, such as AL KANZ savings account or the AL AMIYAL Exclusive Credit Card in partnership with Oman Air or Al MANZEL Housing Loans.
In addition to handling advanced intelligent inbound routing and outbound dialing, the Altitude Contact Centre suite enables NBO to communicate with customers via E:, text message, fax or through rich self-service voice applications. “With our significant commitment to customer service excellence, Altitude Software provides us with a critical tool for managing key interactions with our customers,” added Al Shaksy.

Specific benefits experienced by NBO since the IP Contact Centre solution implementation include the following:

- Reduced Average Handling Time (AHT) by authenticating customers through the Voice Portal prior to delivering the call to the agent.
- Reduced costs by providing the capacity to service mass customers at the contact centre and not at the bank branches
- Reduced time and cost of generating manual reports regarding the overall activity of National Bank of Oman’s customer service operations
- Reduced training expenses and improved agent productivity
- Improved customer retention as the skills-based routing tool enables the distribution of inbound interactions intelligently to a specialist agent

The Altitude uCI (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centers worldwide, having won more than 40 Industry Awards for Innovation and Performance in more recent years. It has also been included by Gartner in the industry Magic Quadrants since 2000. Altitude uCI's most valuable asset is the possibility to easily and quickly create and change CRM Services and Campaigns thanks to its Unified Design Studio, Open Desktop, Routing, Dialler, Voice Portal, Monitoring, Reporting, Workforce and Integration Server.

Call and screen recording provides Business Intelligence
National Bank of Oman also needed to be able to access a past call, if necessary, to clear up any confusion that might arise between its CSRs and customers regarding a specific transaction. Therefore, a VoIP recording solution, powered by Spescom Datavoice technology, has been integrated in the project.
The solution provides real-time recording, storage and retrieval of pure IP telephony sessions. It is fully integrated with the Cisco network and Altitude’s IP Contact Centre suite. Call recording technology enables NBO supervisors to trigger recording based on the content of the call. It also includes centralized archiving enabling supervisors to access recordings from any location at any time.
“An increasing number of financial institutions throughout the GCC have embraced the Altitude uCI suite as a flexible, cost-effective contact centre solution that provides high value and delivers immediate results,” concluded Riadh Boukhris, Altitude Software President Middle East and North Africa. "National Bank of Oman is a very good example of the high value customers can receive by using Altitude uCI, not only optimizing cost and efficiency but also driving significant revenue growth."

About National Bank of Oman (NBO)
National Bank of Oman (nbo.co.om), the first local bank in the Sultanate of Oman, was founded in 1973 and is today one of the leading banks in Oman. The Bank serves its customers in Oman through 70 Branches and 177 ATMs and CCDMs as well as 3 Branches in Egypt and 1 in U.A.E.

NBO is committed to community involvement through its corporate citizenship programmes and is an active supporter of a range of worthy causes in Oman, with emphasis on health and human services, civic, education, environment youth and women, and arts and culture.

About Altitude Software

Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centres independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.

Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact centre market in those regions. Customers include National Bank of Abu Dhabi (UAE), Etisalat (UAE), National Water Company (KSA), Abu Dhabi Islamic Bank (UAE), Millennium Bank (Turkey), La Poste Tunisienne (Tunisia), Procco (Bahrain), Atento (Morocco), Ahli United Bank (Bahrain), Pizza Hut (KSA), UBL (Pakistan), Smartlink (KSA), Advancia (Tunisia), Air Miles (UAE), and Yemen PTC.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Altitude Software

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


National Bank of Oman Heightens Customer Service Standards with Altitude

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Altitude Software |
Contact: Altitude.com 
+971 4 391 8880 info.mena[.]altitude.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Altitude Software securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Altitude Software / Company Profile


Read Software Most Recent Related Press Releases:

LDiscovery Completes Acquisition of Kroll Ontrack
SYSPRO Opens a New Office in Nairobi, Kenya
Rocket Servergraph Professional Now Supports IBM i
JDA Solutions Selected by Coca-Cola FEMSA Mexico to Support its Innovative Supply Chain
CommutAir Leverages The Weather Company, an IBM Business, to Harness the Power of Big Data from the Tarmac
Leading Independent Research Firm Cites TIBCO as a Strong Performer in Insight Platform Report
Saba Named a Leader in Learning and Performance Management
Infor Recognized as Top Retail Software Provider in 2016 RIS News LeaderBoard
IBM Debuts Blockchain Ecosystem to Help Accelerate Growth of Networks on Hyperledger Fabric
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems Composer Real-Time Speech Analytics

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  BizJobs.com

Visit  Triggr & Bloom

Visit  JobsWare.com







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today