Due to the large number of enterprise corporations that have implemented Seapine Software products for managing process, change, and quality in their organizations, Seapine recently introduced Critical Care customer support. Seapine Software is a leading provider of application lifecycle management and business process management solutions.
Critical Care provides around the clock access to technical support for critical issues. Designed for companies that leverage Seapine products in mission-critical installations, Critical Care offers customers:
• 24x7 coverage, including major holidays
• Priority routing of issues during business hours
• Thirty minute response time
According to Fred Davidson, director of customer service at Seapine, Critical Care is particularly important to large enterprise customers with geographically-dispersed teams that work 24 hours a day. “Critical issues don’t happen just between 9 AM and 5 PM, Monday through Friday. Instead, they tend to occur when you least expect them or at the worst possible time.
“Critical Care provides access to Seapine’s technical support professionals when the customer needs it most. Knowing that we are never more than a phone call away, day or night, provides an extra sense of security,” added Davidson.
About Seapine Software
Seapine Software, Inc. is a leading provider of application lifecycle management and business process management solutions that empower companies to manage process, change, and quality throughout the enterprise. Over 7,500 companies around the world rely on Seapine’s products to improve efficiency and product quality. Founded in 1995 and located in Mason, Ohio, Seapine Software has offices in North America, Europe, and Asia-Pacific.