ESII, SAS, the leading provider of customer flow process management to enhance waiting time performances, customer experience with its "Great Shopping Experience™" solutions, by adapting them to the check-outs.
In the current retail sector it is essential to manage the check-outs process time which is an element of customer satisfaction.
"Great Shopping Experience™" solutions adapted to the check-outs allow the retail actors to standardize the check-outs process time while increasing business thanks to areas for impulse shopping. This unique system guarantees the same waiting time for every check-out, by automating open/close positions and by affecting check-outs dynamically according to the wait.
ESII offers the possibility to reduce real and perceived wait for the customers and avoid the "next check-out going faster" syndrome. Retail actors developed customers’ loyalty with a high quality service and a modern and differential image.
The ESII "Great Shopping Experience™" solutions range transforms waiting in a privileged purchase moment and improves the retail business by allowing to not miss any more sales because of the waiting, to give freedom to customers, to increase the revenue, to facilitate the teams’ work and to offer new services to customers.
Whatever the business configuration (shop, goods collection/pick-up services, deli counters, check-out, specialized department…) ESII offers simple reception solutions that meet needs.
Today ESII solutions have been installed in large retail stores, outlet stores, DIY, mobile shops (FNAC, NESPRESSO, IKEA, CONFORAMA, SFR, BOUYGUES, LEROY MERLIN, SWISSCOM, MAROC TELECOM, ARGOS, BELGACOM, ...).
ESII (esii.com) provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, appointments management, electronic call forward, display and digital signage, interactive kiosks to improve waiting conditions profitability.
ESII is widely recognized as the industry’s leader to optimize customer flow process management with more than 9000 installed sites.
Headquartered in Lavérune, France, ESII operates worldwide with an additional Paris Region office in Créteil, and a Western Region office in Vitré. For more information, visit esii.com or email com[.]esii.com
ESII, eSirius™, eGestat™, eTurn™, eTrack™, eWelcome™, NeoPlayer™, Cameo™, Diseo™, SmartWait™ are trademarks of ESII.