Based on its recent analysis of web & mobile application performance monitoring —a key component in the customer experience management market—Stratecast, a division of Frost & Sullivan, recognizes Keynote Systems with a Global Award for Technology Innovation.
Keynote's granular measurements of how specific web and mobile applications are performing from the end user perspective, from geographic locations around the world, are today influencing companies in the choices they make regarding functionality. The company has more than 3,000 measurement computers and mobile devices deployed in more than 275 locations around the world, capturing 500 million Internet and mobile performance measurements per day.
Website performance feeds directly into the mobile user experience and Keynote is uniquely suited to test and monitor the user experience for each of the three key means of delivering mobile content: downloadable mobile apps, SMS and mobile websites.
"Acknowledged as a leader in providing PC-based performance monitoring for websites and applications, Keynote has now added the capabilities necessary to do the same for mobile," said Jeff Cotrupe, Global Program Director of the OSSCS practice at Stratecast. "To date no other company has achieved Keynote's combined penetration into communication service providers, small/medium businesses (SMBs) and enterprises. Any business wanting to test how a new product or application "plays" in both the desktop and mobile worlds is likely to shortlist Keynote."
Keynote also helps fuel the growth and success of leading social networks such as LinkedIn, Twitter and Facebook, for whom time-to-market and rapid product enhancement are essential. Keynote's Transaction Perspective• product allows them to quickly detect and rapidly resolve issues, ensuring a quality experience for their members.
"For any company of any type doing business on the web, disruptions to services and applications are magnified due to the adoption of cloud computing, social media and the micro-news cycles generated by Twitter and blogs," observed Cotrupe. "So the ability of Keynote to measure and stress-test actual customer experiences can enable improvements to ensure optimal quality of experience (QoE) for customers, site visitors and users."
Keynote's revenue for FY2010 from all sources was nearly $80M and the company forecasts that to increase to $100M in FY2011. Its customer base includes global brands such as American Express, AT&T, Disney, eBay, E*TRADE, Expedia, Google, Microsoft, SonyEricsson, T-Mobile and Vodafone.
With global presence at some of the largest multinational corporations and CSPs, Keynote helps both camps ensure application performance across the enterprise and SMBs, solving the needs of multiple departments and influencers including web/IT operations, online business units/manager and mobile services/quality groups.
About Frost & Sullivan Awards
Each year, Frost & Sullivan presents awards to companies that demonstrate uniqueness in developing a technology that significantly impacts both the functionality and the customer value of new products and applications. These awards laud the relevance of the innovation to the industry.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.
About Keynote Systems
Keynote provides end-to-end testing and performance monitoring of Internet and mobile content, applications, and services on real browsers and mobile devices across all major Internet backbones and multiple mobile operator networks around the world. Keynote's extensive infrastructure is the foundation upon which online portals, e-commerce sites, B2B sites, mobile operators and mobile infrastructure providers test, measure and improve the end user experience.
About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.
*Perspective is a registered trademark of Keynote Systems, Inc.