PRZOOM - /newswire/ -
Tampa, FL, United States, 2011/06/20 - ConnectWise, the leading business management solution designed exclusively for IT service providers, VARs and MSPs announced today that Servoyant, a SaaS-based network monitoring and management platform, has completed integration with ConnectWise.
The integration streamlines troubleshooting, service ticketing, and account administration with ConnectWise reporting and business process management.
Servoyant offers complete network monitoring tools, network management tools, network automation tools, and network reporting tools to help prevent problems and keep network systems running smoothly. Users of Servoyant and ConnectWise can now enjoy seamless integration via live lookups of the ConnectWise environment directly from Servoyant. Functionality provided through this two-way integration includes:
• ConnectWise service ticket creation by alerts generated from Servoyant via the platform’s powerful and flexible resolution profiles.
• Manual ticket creation by the Servoyant operator directly from any alert in the platform.
• The import of asset information for devices monitored by Servoyant into ConnectWise as a configuration item and linked to the ConnectWise service ticket
Servoyant retrieves ticket status information from ConnectWise and presents it in Servoyant, maintaining a consistent relationship between the alert and the ticket. Full ticket information is collected and integrated into Servoyant’s reporting suite, including incident response and resolution time.
“The integration provides users of the two platforms a consolidated workflow that results in business process efficiencies and better customer service,” said Enrique Krajmalnik, president and CEO/cofounder of Servoyant. “Proactive management, automation, monitoring, and alerts are keys to building a profitable service-based business, and with a few clicks to configure ConnectWise, our MSPs can vastly enhance their productivity.”
“ConnectWise is proven compatible and interoperable with the broadest possible array of tools for remote monitoring and management, so the full lifecycle of managed services, including sales, service, billing and reporting can be customized based on the needs of each MSP and their clients,” said Jeannine Edwards, Director, ConnectWise Community. “Servoyant users will find they can build a full-featured service delivery model when combined with ConnectWise.”
Designed exclusively for the IT Channel, ConnectWise (ConnectWise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 53,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.
Servoyant (servoyant.com) provides easy-to-deploy, intuitive, cost-effective cloud-based tools for efficient monitoring and management of heterogeneous technology infrastructures and devices. In 1998, the team behind Servoyant began providing remote monitoring and management services to enterprises. As the business grew and higher demand for MSP services increased, the scope of Servoyant grew into a full monitoring, management, automation, and reporting platform. After successfully introducing Servoyant to other service providers, the team decided to commercially launch Servoyant in 2010.
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