GE’s excellent customer service was recently recognized when honored by Frost & Sullivan’s 2010 North American Transfer Switches Customer Service Leadership of the Year Award. The award, which was given to GE’s automatic transfer switches team, is part of Frost & Sullivan’s Excellence in Best Practices Awards, which are presented each year to companies that are predicted to encourage significant growth in their industries, have identified emerging trends before they became the standard in the marketplace and have created advanced technologies that will help transform industries in the near future.
“Our innovative technology aims to drive customer success and productivity,” said Steve Smith, general manager, Power Equipment Business for GE Energy, Digital Energy. “We are honored to receive this award from such a prominent, respected company as Frost & Sullivan. The award is a tribute to our dedication to solving customers’ problems by providing high-quality, inventive solutions, and it further validates the hard work and ongoing achievements of our automatic transfer switch team.”
According to Frost and Sullivan, the “Best Practices Awards recognize the companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices.”
GE Energy’s automatic transfer switches are a part of the company’s Digital Energy division, which protects and connects the world’s critical equipment to ensure safe, reliable power. It is a global leader in protection and control, communications, power sensing and power quality solutions. Its products and services increase the reliability of electrical power networks and critical equipment for utility, industrial and large commercial customers. From protecting and optimizing assets such as generators, transmission lines and motors, to ensuring secure wireless data transmission and providing uninterruptible power, GE delivers industry-leading technologies to solve the unique challenges of each customer.
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages more than 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents.
GE (ge.com) is an advanced technology, services and finance company taking on the world’s toughest challenges. Dedicated to innovation in energy, health, transportation and infrastructure, GE operates in more than 100 countries and employs about 300,000 people worldwide.
GE also serves the energy sector by providing technology and service solutions that are based on a commitment to quality and innovation. The company continues to invest in new technology solutions and grow through strategic acquisitions to strengthen its local presence and better serve customers around the world. The businesses that comprise GE Energy (ge.com/energy)—GE Power & Water, GE Energy Services and GE Oil & Gas—work together with more than 90,000 global employees and 2010 revenues of $38 billion, to provide integrated product and service solutions in all areas of the energy industry including coal, oil, natural gas and nuclear energy; renewable resources such as water, wind, solar and biogas; as well as other alternative fuels and new grid modernization technologies to meet 21st century energy needs.
Howard Masto, Masto Public Relations
P: +1 518 786 6488 / E: howard.masto[.]ge.com.
Gina DeRossi, Masto Public Relations
P: +1 518 786 6488 / E: Gina.derossi[.]mastopr.com.
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